Troubleshooting MVE Connectivity to SD-WAN Management
Step through these troubleshooting actions to review, investigate, and confirm the SD-WAN configuration and components.
Troubleshooting actions
Action | Steps |
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Verify MVE/SD-WAN configurations | Confirm this information:
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Verify MVE public IP address and gateway IP address in Megaport InternetMegaport Internet connections are scalable, on-demand services that allow you to connect to the internet from Ports, MCRs, and MVEs. As part of the MVE provisioning, you create a Megaport Internet connection to provide connectivity and to allow MVE to register and communicate with the SD-WAN overlay network. connection details |
Each MVE is assigned a public IP address by a Megaport configured DHCP server. To check the assigned IP address:
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Ping tests from MVE | Run pingA ping test transmits data packets to a specific IP address and either confirms or denies connectivity between IP-networked devices. tests from MVE to the following destinations:
If you need to contact Support about this issue, provide the results from the ping tests. |
Next steps
If the troubleshooting actions do not resolve your issue, contact support. Before contacting support for assistance, collect the following information.
- Provide details of all troubleshooting steps.
For instance, if you set up loops, note where they were located and their direction. If you ran ping tests, provide the output.
Note
For more information on when a field service technician is needed onsite at the data center, see Customer Field Services.