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Terminating a Megaport Internet Connection

You can terminate a Megaport Internet connection directly from the Megaport Portal.

Megaport Internet connections can be individually terminated or are terminated as part of terminating the attached Port, MCR, or MVE. Megaport Internet connections attached to Ports that are set to terminate in 30 days are terminated when the Port is terminated.

Terminating a Megaport Internet connection on a contract term will result in an early termination fee (ETF) equivalent to 50% of the remainder of the term. For details on Megaport Internet contract terms, see Megaport Internet Pricing and Contract Terms.

Note

Terminating an MVE automatically deletes all of its associated VXCs, including any Megaport Internet connections. For details on terminating an MVE, see Terminating an MVE.

To terminate a Megaport Internet connection

  1. In the Megaport Portal, go to the Services page.

  2. Click the trash icon next to the Megaport Internet connection you want to terminate.

    Delete Megaport Internet connection icon

    The Terminate Services window appears. Early termination fees will be shown here, if applicable.

    Delete Megaport Internet Terminate Services window

  3. In the Cancellation Reason drop-down list, select the reason that you are terminating the connection. We use this information to help us improve your customer experience.
    These options are available:

    • Moved out of Data Center
    • Service ordered in error
    • Service re-ordered
    • Budgetary constraints
    • Switching to alternative provider
    • Service no longer required
    • Proof of Concept / test
    • Other

    Note

    • Service re-ordered should be selected if you have upgraded or downgraded the service speed and re-ordered.
    • Other is an optional free text field that allows you to specify a different reason to those listed. This field has a maximum of 400 characters.
  4. Click Yes - Terminate Service to confirm the connection termination, or click No, Keep Services to cancel.
    The Megaport Internet connection is deleted from the Megaport network.


Last update: 2024-02-26