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Terminating an MVE

You can terminate an MVE directly from the Megaport Portal. Terminating an MVE on a contract term will result in an early termination fee (ETF) equivalent to 100% of the remainder of the term.

For more information on MVE contract terms, see MVE Pricing and Contract Terms.

To terminate an MVE

  1. In the Megaport Portal, go to the Services page.

  2. Click the trash icon next to the MVE you want to terminate.

    Delete MVE

    The Terminate Services window appears, displaying a list of services connected to the MVE. Early termination fees are shown here, if applicable.

    Delete MVE

  3. In the Cancellation Reason drop-down list, select the reason that you are terminating the MVE. We use this information to help us improve your customer experience.
    These options are available:

    • Moved out of Data Center
    • Service ordered in error
    • Service re-ordered
    • Budgetary constraints
    • Switching to alternative provider
    • Service no longer required
    • Proof of Concept / test
    • Other


    • Service re-ordered should be selected if you have upgraded or downgraded the service speed and re-ordered.
    • Other is an optional free text field that allows you to specify a different reason to those listed. This field has a maximum of 400 characters.
  4. Click Yes - Terminate Services to confirm the MVE termination, or click No, Keep Services to cancel.
    The MVE and its associated VXCs are deleted from the Megaport network.

  5. Use your SD-WAN provider’s management console to delete the MVE.

Last update: 2024-03-27