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Terminating an IX

You can terminate an IX directly from the Megaport Portal.

IXs can be individually terminated or are terminated as part of terminating the attached Port. IXs attached to Ports that are set to terminate in 30 days are terminated when the Port is terminated.

To terminate an IX

1. In the Megaport Portal, go to the Services page.

2. Click the trash icon next to the IX you want to terminate.

   

   The Terminate Services window appears. Early termination fees will be shown here, if applicable.

   

3. In the Cancellation Reason drop-down list, select the reason that you are terminating the IX. We use this information to help us improve your customer experience.

   These options are available:

   • Moving to a Cloud-Native Solution
   • Changing Data Centers
   • Ordered in Error or Reordering
   • Proof of Concept / Test
   • Project Ended
   • Switching to Alternative Provider
   • Pricing
   • Product Performance
   • Reason not Listed

   Note

   • Ordered in Error or Reordering should be selected if you have upgraded or downgraded the service speed and re-ordered.
   • Reason not Listed provides an optional free text field that allows you to specify a different reason to those listed. This field has a maximum of 400 characters.
   • You can also provide additional details in the optional free text field for any of the cancellation reasons.

4. Click Yes - Terminate Service to confirm the IX termination, or click No, Keep Services to cancel.
   The IX is deleted from the Megaport network.