Understanding Your Megaport Invoice

This topic describes the terms and details in your Megaport invoice.

Megaport invoices for services every month. The invoice contains a summary of the services you ordered, general information about the invoice, the amount due, how to make a payment, and how to contact Megaport. These invoices and statements are emailed to you on a monthly basis. For details on viewing current and previous invoices, see Downloading an Invoice.

Invoice details

The invoice includes billing activity details for that month. Following are some terms you may see on your invoice header:

  • Invoice Number – The number assigned to your invoice.
  • Invoice Date – The date the invoice was created.
  • Payment Terms – The number of days that credit is allowed from the invoice date, as agreed between Megaport and your company. For details on Port terms and pricing, see Port Contract Terms.
  • Due Date – The date when full payment is due for the invoice.
  • Purchase Order – The purchase order you specified when you created the Megaport service. For the PO number to appear on the invoice, you must specify it in the Edit Market tab before the end of the billing period.
  • Total – Total including all taxes and surcharges.

Here are some terms you will see in the body of the invoice:

  • Description – The unique ID and name assigned to the service.
  • Date – The time period associated with the billed services.
  • Your Reference – The identifying purchase order number. This number only appears if you specified it when you ordered the service.

You can view upcoming estimated bills for a specific service on the Billing page in the Portal. For more information, see Viewing Billing Details.

Every month, invoices and statements are sent to the Billing Contact email address you provided in the Megaport Portal in the Billing Markets > Edit Market tab. Invoices are usually sent on the first business day of the month, and statements around the 10th business day.


Ensure that you keep the Billing Contact email address current so you can view your invoices and statements in a timely manner.

Taxes - domestic customers

Taxes are broken down by region, depending on where you ordered the Megaport service and the location of your registered business address.

Here is an example of the tax breakdown on a US invoice where a US-based customer ordered services in several states:

Tax Breakdown - US

The Federal Universal Service Fund (FUSF) rate in the US is established by the Federal Communications Commission (FCC) and changes occasionally. State sales tax rates in the US can also change occasionally, however less frequently than the FUSF. If you are a registered Megaport reseller, you may be entitled to an exemption from the FUSF and/or state sales tax if you are able to provide a signed reseller exemption certificate.

In European countries, the standard Value Added Tax (VAT) is generally applied on services to domestic customers. Here is a sample VAT breakdown for a UK domestic customer:

Tax Breakdown - UK

In the rest of the world, a local tax is applied for domestic customers. In this example, an Australian invoice includes a standard Goods and Services Tax (GST):

Tax Breakdown - rest of the world

Taxes - non-domestic customers

In Europe, services for non-domestic customers within the European Union (EU) can be 0% rated for VAT purposes when the customer provides a valid EU VAT registration number. In this situation, the customer must account for VAT on a reverse charge basis.

Export customers are generally defined as those located outside the country from which Megaport provides and bills services. In the case of an EU billing entity, they are also located outside the EU. In all cases, an export customer does not have a permanent establishment for tax purposes or tax registration in the country of billing.

Export invoices are generally not subject to tax, such as VAT (Europe) or GST (AU, NZ, SGP).

Megaport Japan customers should note that the criteria for export transactions are more technical in Japan and depend on the nature of the services rather than where the customer is based.


For billing or invoice questions, contact Megaport Accounts Receivable.

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