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Megaport Documentation
Monitoring MVE

Monitoring MVE

This topic describes how to view service logs and usage reports for a Megaport Virtual Edge (MVE) in the Megaport Portal. This information helps you troubleshoot issues and monitor the status, activity, and performance of your MVEs.

Megaport offers a public API that you can use to access the services available available through the service logs and usage reports. For more information, see Megaport API.

Viewing service logs

Viewing the service logs is a simple way to monitor the activity and performance of your MVEs. Megaport starts reporting metrics as soon as the MVE is live in the Megaport Portal.

To view service logs for an MVE

  1. Log in to the Megaport Portal and choose Services.
  2. Click the gear icon next to the MVE.
    MVE gear icon
  3. On the MVE Details page, click Logs.
    MVE details
    The 100 most recent events are displayed, including the time zone of the log entries. The standard time zone formatting for MVE log messages is UTC. Service Logs
    A green check mark indicates that the service is running as expected, or shows a non-critical event such as a speed change. A yellow warning icon indicates that there is a potential issue with the service.

Note

See Troubleshooting MVE When Down or Unavailable and Troubleshooting MVE Connectivity for ways to investigate MVE issues.

Viewing usage details

The Service Graph provides helpful information such as inbound/outbound traffic and packet rates. The graph is useful for comparing monthly usage on a MVE. You can export the MVE usage data in comma-separated values (CSV) format for analysis in spreadsheets and databases.

Note

The Service Graph is updated every 5 minutes.

To view usage details for an MVE

  1. Log in to the Megaport Portal and choose Services.
  2. Click the gear icon next to the MVE.
    MVE gear icon
  3. On the MVE Details page, click Usage.
    Usage icon
    The Service Graph page appears, showing traffic by default.
    Service Graph for an MVE

  4. In the Date Range field, enter the range of dates for which to view usage details. You can enter the date range manually using the date picker or select from the following options:

    • Last hour
    • Last 12 hours
    • Last 24 hours
    • Last week
    • Last month
    • Last 3 months

    The default time range is the last 24 hours.

  5. In the Metrics drop-down list, select a metric for which to view usage details.
    You can view a graph for one metric at a time.

    Metric Description
    Errors Errors/second - Rate of incoming and outgoing errors, measured in errors per second.
    Packets In pps - Incoming packet rate to the MVE, measured in packets per second.
    Out pps - Outbound packet rate from the MVE, measured in packets per second.
    Traffic In Mbps - Number of inbound Megabits per second.
    Out Mbps - Number of outbound Megabits per second.
    Configured Speed Mbps - Configured speed of the MVE, in Megabits per second.

    You can customize the graph by selecting or clearing the check box for metric details to show or hide data.

    To zoom to a particular area of the graph, place the mouse pointer over the graph, and then click and hold the left mouse button. Move the mouse left or right and release the left mouse button to zoom in. To return to the default view, double-click the graph.

    Use the mouse to hover over a specific data point to see the values and exact timestamp.

  6. Click Export CSV to download the displayed MVE usage data in CSV format.
    You can use the CSV file to import the data into spreadsheets and databases. You can open the CSV file in any text editor.

  7. Click UTC or your local time zone to change the time zone.

For billing information for MVE VXCs, see VXC, Megaport Internet, and IX Billing.