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Megaport Documentation
MVE Internet Connectivity

Troubleshooting MVE Connectivity

If your MVE cannot access the internet, step through these troubleshooting actions.

Troubleshooting actions

Action Steps
Verify MVE/SD-WAN configurations Confirm this information:
  • Ensure SD-WAN login credentials are accurate.
  • Ensure the MVE has has the correct license and template/workflow.
  • Verify the instance size and software version.
  • Verify the MVE interface status, including configuration values for IP addresses and subnets, VLAN, bandwidth, and ASNs.
  • For gateway and interconnect connectivity, check BFDBidirectional Forwarding Detection.
    The BFD protocol detects any path failures between directly connected BGP neighbors, allowing for a faster BGP routing re-convergence time.     sessions, bandwidth, BGP status, and BGP neighbor status.
For more information about Megaport SD-WAN providers, see Introducing MVE.
Verify MVE Public IP Address, Gateway IP Address in Megaport Internet connection details Each MVE is assigned a public IP address by a Megaport configured DHCP server. To check the assigned IP address:
  1. From the Megaport Portal, go to the Services page and locate your target MVE.
  2. Click the gear icon next to the Megaport Internet connection and the public IP address assigned to the MVE appears.
PingA ping test transmits data packets to a specific IP address and either confirms or denies connectivity between IP-networked devices. tests from MVE Run ping tests from MVE to the following destinations:
  • MVE default gateway IP address
  • SD-WAN management server/controller
  • Public IP (for example, ns1.google.com, 8.8.8.8)
A ping test transmits data packets to a specific IP address and either confirms or denies connectivity between IP-networked devices. In the case of confirmation, a ping test shows the latency (the response time) of the connection.

If you need to contact Support about this issue, provide the results from the ping tests.

Next steps

If the troubleshooting actions do not resolve your issue, contact support. Before contacting support for assistance, collect the following information.

  • Provide details of all troubleshooting steps.
    For instance, if you set up loops, note where they were located and their direction. If you ran ping tests, provide the output.

Note

For more information on when a field service technician is needed onsite at the data center, see Customer Field Services.

Last update: 2024-04-15