Troubleshooting MVE Connectivity
If your MVE cannot access the internet, step through these troubleshooting actions.
|Verify MVE/SD-WAN configurations||Confirm this information:
|Verify MVE Public IP Address, Gateway IP Address in Megaport Internet connection details||Each MVE is assigned a public IP address by a Megaport configured DHCP server. To check the assigned IP address:
|PingA ping test transmits data packets to a specific IP address and either confirms or denies connectivity between IP-networked devices. tests from MVE||Run ping tests from MVE to the following destinations:
If you need to contact Support about this issue, provide the results from the ping tests.
If the troubleshooting actions do not resolve your issue, contact support. Before contacting support for assistance, collect the following information.
- Provide details of all troubleshooting steps.
For instance, if you set up loops, note where they were located and their direction. If you ran ping tests, provide the output.
When a field service technician is needed onsite at the data center, see Customer Field Services for details.