Terminating a Megaport

You can terminate a physical Megaport directly from the Megaport Portal. Depending on your requirements, you can cancel the Megaport immediately or delay the cancellation until the end of your minimum contract term.

For details on Megaport contract terms, see Port Contract Terms.

To terminate a Megaport

  1. In the Megaport Portal, go to the Services page.
  2. Locate the Megaport you want to terminate and click Delete Port.
    Delete Port
    The Terminate Services window appears. Early termination fees will display here, if applicable. Terminate services
  3. Click Later or Now.

    • Later - Continue service on the Megaport until the end of the contract term. The Megaport will remain active until the date and time shown, and you will be given 30 days notice before the expiration date. You can restore the Megaport at any time during the last 30 days.

    • Now - Stop service on the Megaport immediately. You will still be billed monthly for the remainder of your contract. After clicking Now, the Megaport cannot be restored.

    • Feedback - Provide any feedback for Megaport on how we can improve your customer experience.

  4. Click Yes - Terminate Service to confirm the Megaport termination, or click No, Keep Services to cancel.


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