Terminating a Port

You can terminate a physical Port directly from the Megaport Portal. Depending on your requirements, you can cancel the Port immediately or delay the cancellation until the end of your minimum contract term.

For details on Port contract terms, see Port Contract Terms.

To terminate a Port

  1. In the Megaport Portal, go to the Services page.
  2. Locate the Port you want to terminate and click Delete Port.
    Delete Port
    The Terminate Services window appears. Early termination fees will display here, if applicable. Terminate services
  3. Click Later or Now.

    • Later – Continue service on the Port until the end of the contract term. The Port will remain active until the date and time shown, and you will be given 30 days notice before the expiration date. You can restore the Port at any time during the last 30 days.

    • Now – Stop service on the Port immediately. You will still be billed monthly for the remainder of your contract. After clicking Now, the Port cannot be restored.

    • Feedback – Provide any feedback for Megaport on how we can improve your customer experience.

  4. Click Yes - Terminate Service to confirm the Port termination, or click No, Keep Services to cancel.

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