Terminating a Port

You can terminate a physical Port directly from the Megaport Portal. Depending on your requirements, you can cancel the Port immediately or delay the cancellation until the end of your minimum contract term.

For details on Port contract terms, see Port Pricing & Contract Terms.

To terminate a Port

  1. In the Megaport Portal, go to the Services page.
  2. Locate the Port you want to terminate and click Delete Port.
    Delete Port
    The Terminate Services window appears. Early termination fees will display here, if applicable.
    Terminate services
  3. Click Later or Now.

    • Later – Continue service on the Port until the end of the contract term. The Port will remain active until the date and time shown, and you will be given 30 days notice before the expiration date. To restore a Port during the 30 day notice period, locate the Port in the Services page and click Click to restore the service.

    • Now – Stop service on the Port immediately. You will still be billed monthly for the remainder of your contract. After clicking Now, the Port cannot be restored.

    • Feedback – Provide any feedback for Megaport on how we can improve your customer experience.

  4. Click Yes - Terminate Services to confirm the Port termination, or click No, Keep Services to cancel.

    Terminating a Port that is configured as part of a diversity pair reverts the diversity setting of the other Port in the pairing. For example, if Port 1 is diverse from Port 2 and you terminate Port 2, Port 1 loses its diversity setting. The system prompts you for confirmation.

Terminating a diverse Port

Usually, terminating a Port that is deployed in a diversity-enabled location is the same as terminating any other Port. However, if you configure a new, unpurchased Port to be diverse from a deployed Port, and you then delete the deployed Port, the new Port will lose its diversity setting. For example, consider the following scenario:

  • Port 1 is purchased and deployed.
  • Port 2 is configured to be diverse from Port 1, but you haven’t finalized the order.

In this scenario, if you terminate Port 1 then Port 2 will have its diversity setting removed once you confirm the termination. To reconfigure Port 2 to be diverse from a different Port, you must edit Port 2.

For details on diverse Ports, see Port Diversity.


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