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Inviting Users to Your Account

After you have created a Megaport account, the Company Admin user can invite new users to the account from the Megaport Portal. Invited users will receive an email with a temporary password that can be used to log in to the Megaport Portal, where a new password needs to be set upon first login that meets the minimum security requirements.
You can also delete invited users if they do not activate their account and change their password.

Note

When a Google user is invited to a company account by a Company Admin, that user will be sent a temporary password and is required to log in directly through a username and password, then reset the account password. This will create their account, and subsequently allow them to log in using a username and password or their Google account. If the user doesn’t use the username and password method for the first login with the temporary password then the account will not be created correctly, and the user won’t be able to log in using Google credentials.

To invite other users to your account

  1. Visit the Megaport Portal and log in.
  2. Choose Company > Manage Users. Add new users to your account
  3. Click New User.
    The New User screen appears.
    Add new user screen
  4. Complete the following fields:

    • First Name – The first name of the user being invited to your account.
    • Last Name – The last name of the user being invited to your account.
    • Email – The email address of the user being invited to your account.
      The email address needs to be unique.
      The user will be sent an email to this address with a temporary password for logging in to the Megaport Portal.
    • Phone – The phone number of the user being invited to your account. This should be entered in international format, for example, +61 4321 1234.
    • Role – Select the Megaport user role to assign to the invited user.
      A brief description of the selected role is displayed.

      Tip

      Click the View all user actions link in this screen to learn more about the supported functionality of each role.

  5. Click Save.
    Complete these steps for each user that you want to invite to your account.
    The invited user will receive an email with a temporary password that can be used to log in to the Megaport Portal the first time, where a new password needs to be set that meets the minimum security requirements. The temporary password is valid for seven days.

To delete invited users

The Company Admin user can delete invited users if they haven’t activated their account and changed their password.

  1. Visit the Megaport Portal and log in.
  2. Choose Company > Manage Users.
    Manage users page
  3. Locate the user to delete.
    Use the filter field at the top of the page to quickly find the user by name.
  4. Click Delete.
    Delete invited user
    If the user was invited and never logged in to the Megaport Portal, they will be deleted.

    Note

    • If the user was invited and has logged in, the Delete button will no longer be available. You need to edit and deactivate the user instead.
    • Users that have been invited and deleted can be re-invited using the same email address.

Accepting an invite to your Megaport account

If the Company Admin of your Megaport account has sent you an email inviting you as a user to the Megaport Portal account, you can accept the invite and confirm your user account.

To accept an invite to your Megaport account

  1. In the invitation email that you received, click the link to log in. Click link to log in
  2. In the Megaport Portal, log in using your email and temporary password that was sent in the email to you.
    Log in with temporary password
    You are prompted to reset your password.
  3. In the Reset Password screen, enter your new password and then confirm the new password.

    Note

    The Megaport Portal password policy includes minimum password complexity rules. Your new password must contain:

    • At least 8 characters
    • Uppercase characters (A-Z)
    • Lowercase characters (a-z)
    • Numbers (0-9)
    • At least one special character: ^ $ * . [ ] { } ( ) ? ” ! @ # % & / \ , > < ‘ : ; | _ ~ ` = + -

    A password strength estimator is used to prevent common, easily guessed passwords, for example Passw0rd. If you have met all complexity requirements and your password is still being rejected, the likely cause will be that the password is too common or easy to guess.

  4. Click Reset Password.
    The Password Changed OK prompt appears.

  5. Click OK.
    You are now confirmed as a new user and logged in to the Megaport Portal with your new password.


Last update: 2022-11-09