Partner-Managed Accounts

Megaport has two types of customer accounts: direct and indirect. Direct customers work directly with Megaport to set up their account and configure and manage services. Indirect customers work with a Megaport partner. Indirect customer accounts are also called managed accounts.

If you work with a Megaport partner and have a managed account, there are differences in the Portal experience and the visibility/availability of some features. Partners can customize the Portal experience for their managed accounts and can turn on or off features such as pricing and chat support.

Note

Managed accounts can receive technical support assistance from a partner or from Megaport.

If you work through a partner, you might notice these differences in the Megaport Portal:

Billing market – Billing markets are not visible to managed accounts - only to partner accounts.
Chat support – By default, the chat support feature is disabled for managed accounts supported by a partner. See your partner program details for more information about how to get support.

For managed accounts supported by Megaport, chat support is enabled.
Company profile – By default, managed accounts do not have permission to view or edit company profile information.
Dashboard – Your partner determines whether managed accounts can see the Megaport Portal dashboard.
Megaport Quoting Tool – Managed accounts do not have access to the Quoting Tool for quoting service costs.
Invoice payment – Managed accounts do not pay bills directly to Megaport. Charges incurred by managed accounts are billed by the partner account.
Megaport Marketplace – Managed accounts do not have permission to view or edit Megaport Marketplace profile information.
Notification emails – Maintenance event notifications are sent directly to the partner and not your managed account. Your partner will communicate with you regarding any maintenance events that affect your account. Security emails are sent directly to anyone affected.
Ordering services – When configuring a service, you only see locations where your partner has enabled a billing market.
Pricing visibility – By default, pricing is not visible for managed accounts. You will not see any pricing information when creating, configuring, or updating services unless your partner enables this setting for you.
Technical support details – Managed accounts supported by a partner can view technical support details but do not have permission to edit them. Managed accounts supported by Megaport cannot view or edit technical support details.

Partners can find more information in the Megaport Partner Program overview and the Megaport Partner Portal Documentation.