Troubleshooting Next Steps

If you are unable to resolve your issue through any of the troubleshooting topics, contact Megaport Support. Before contacting support for assistance, collect the following information.

Megaport required data

  • Company Name – Provide the Company Name associated with the service. If you are working on behalf of another company, make sure you have been set up as a user on their Megaport account to receive support. For user details, see Adding and Modifying Users.

  • Service ID (if applicable) – The Service ID is a unique alphanumeric reference associated with each service. The Service ID appears next to the service name on the Services page.
    Service ID

  • Details of enquiry, question, or requirement – Provide a detailed summary of how Megaport can assist. If relevant, provide any screenshots or links to documentation.

Helpful references