Monitoring Services for Status
Megaport queries services every five minutes for status, and also tracks alerts.
Regular status. The network hardware reports the current status of a service every 5 minutes. For any change in status, the monitoring system logs an event and you are sent an email notification. Megaport performs this status check for all services.
Event-based alerts. If the network hardware sends an alert based on an event, Megaport immediately logs the event for the service and you are sent an email notification. Megaport logs events for all services except VXCs.
Megaport may not report downtime in cases when the network hardware is down or unreachable, or for very brief interruptions to a VXC, such as a network flap. A VXC could go down and come back up in the time between two status checks.
Email notifications are sent once per hour, per service. For more information about email notifications, see Configuring Email Notifications.