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Megaport Documentation
Port Pricing and Contract Terms
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Port Pricing and Contract Terms

When you create a Port, the Megaport Portal displays the monthly cost (before tax) on a Summary page before you confirm the order. The price is determined by the Port location, the Port speed, and the term.

Changing a contract term

A newly ordered Port’s contract term start date is when the Port goes live or 14 days after the Port was ordered, whichever is earlier.

In the Megaport Portal, you can make the following changes to month-to-month or long-term contracts that are on standard pricing:

  • New Ports – Choose a 1, 12, 24, or 36-month minimum term, billed monthly. The default term is 12 months. If you don’t add a 12, 24, or 36-month term when creating a new Port, you will be billed with the month-to-month rate. For more information, see Creating a Port.

    Longer contract terms offer lower monthly costs and discounts based on the term duration.

  • Existing Ports on a minimum term – Renew a 12, 24, or 36-month term, extend to a longer term, or shorten the term. You can extend a minimum term at any time; however, you can only shorten it during the last calendar month of the term.

    If you prefer not to renew, no action is required. At the end of the term, the contract will automatically roll over to month-to-month contract for the following billing period (at standard pricing, without term discounts).

  • Existing month-to-month Ports – Upgrade a Port from month-to-month to a 12, 24, or 36-month contract term, at any time.

  • Expired Port terms – Renew a term contract after it has expired. From the first day of the next calendar month, it will be charged at the term discount.

Note

You may not be able to change the terms for some of the services. If the option is grayed out, contact your Megaport Account Manager for more information.

After making a term change, the Portal begins a new term on the next billing date.

To provide adequate time for you to extend or renew the Port, Megaport will notify you via email one month and one week before the expiration of the term. For LAGs, each Port in the LAG is treated individually. Megaport will send a separate renewal email for each Port.

Contract terms for Link Aggregation Groups (LAGs)

When ordering a Port in a LAG, secondary Ports are initially set to match the primary Port’s contract term. After ordering, contract terms for the primary and secondary Ports can be extended independently.

Warning

This can result in mismatched terms, for example, one primary Port might be on a 12-month term, while one secondary port might be on a 24-month term and another secondary port on a 36-month term.

Additional Ports can be added to a LAG with any contract term, including month-to-month.

To ensure accurate billing and term management, confirm the new term information in the Portal. For more information on LAGs, see Creating a Link Aggregation Group.

To change a contract term

  1. In the Megaport Portal, go to the Services page, and locate the Port you want to change.
  2. Click the Port Details icon.
    Port Details

  3. Review the contract term details for this Port.

    The End Date and Term length are shown. Optionally, click Download LOA to view the Port details.
    Port Configuration

  4. Click Change Contract Term and select the new term for the Port.

    • Choose Port Contract Term – Select 12 Months, 24 Months, or 36 Months.
      Set Port Contract Term

  5. Select the I agree to the terms and conditions check box to indicate you have read and agreed to the Global Services Agreement.

  6. Click Start New Contract Term.
    Click Cancel to maintain the Port’s current term conditions. The Port will remain as a month-to-month Port. If a termed Port expires, it will roll over to month-to-month and the discount will no longer be applied.

The Portal accepts the new term at the current standard rate and will apply any applicable term discounts at the new term start date. The new Term and End Date are shown on the Port Details page.

For more information, see Port Billing.

Cancellation

You can cancel a Port at any time. Canceling a Port on a contract term will result in an early termination fee (ETF) equivalent to 100% of the remainder of the term, or 30 days, whichever is greater. For more information, see Terminating a Port.

Helpful references