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Managing Your User Profile

From the User Profile page, you can update user profile details, email preferences, change your password, view account activity, and enable multi-factor authentication. This topic includes the following tasks:

  • To manage your user profile
  • To change your email address
  • To change your password
  • To enable multi-factor authentication


You cannot change your email address or password in this page if you have logged in to the Megaport Portal using Google credentials. The Change Email and Change Password buttons are not available.

To manage your user profile

  1. Choose User Profile under your user name on the dashboard.
    The User Profile page appears.
    User profile

  2. To update your name and phone number, make the changes and click Save.

  3. To update your email preferences, click Email Preferences, specify whether or not you want to receive Megaport newsletters and promotional material, then click Save.

    The role associated with the logged in user is also displayed in the User Profile page, where the user is assigned one of the standard roles. For details, see Managing User Roles.

To change your email address

  1. Choose User Profile under your user name on the dashboard.
  2. Click Change Email.
    The Change Email screen appears.
    Change email address
  3. In the New Email field, enter your new email address.
  4. Click Get Verification Code.
    An email will be sent to your new email address with the verification code. The verification code is valid for 24 hours. An email will also be sent to the old email address advising of the email change request.
    Keep this screen open until you have entered the verification code.
  5. In the Verification Code field, enter the verification code that you received in the email to your new email address.
  6. Click Save.
    Your email address is now updated. You need to log in again after changing your email address to continue working in the Megaport Portal.


  • The original email address will not change until a valid New Email and Verification Code combination has been entered.
  • If the new email that is entered is already registered with Megaport against another account, it will not be accepted.

To change your password

  1. Choose User Profile under your user name on the dashboard.
  2. Click Change Password.
    The Change Password screen appears.
    Change password
  3. Specify the password details:

    • Old Password – Enter your current password.
    • New Password – Enter your new password.
    • Retype New Password – Enter your new password again to confirm.


      The Megaport Portal password policy includes minimum password complexity rules. Your new password must contain:

      • At least 8 characters
      • Uppercase characters (A-Z)
      • Lowercase characters (a-z)
      • Numbers (0-9)
      • At least one special character: ^ $ * . [ ] { } ( ) ? ” ! @ # % & / \ , > < ‘ : ; | _ ~ ` = + -

      A password strength estimator is used to prevent common, easily guessed passwords, for example Passw0rd. If you have met all complexity requirements and your password is still being rejected, the likely cause will be that the password is too common or easy to guess.

  4. Click Save.
    For more information, see Resetting Your Password.

Securing your account with multi-factor authentication

Multi-factor authentication provides an extra level of security for your account. We recommend that you use the Google Authenticator app.

To enable multi-factor authentication

  1. Choose User Profile under your user name on the dashboard.
  2. Click Enable Multi-factor Authentication.
    Multi-factor identification

  3. Scan the QR code with the authenticator app.

  4. Enter your account password.
  5. Enter the token generated by the authenticator app.
  6. Click Enable Multi-factor Authentication.
    After multi-factor authentication is enabled, you need to supply a valid token from the authenticator app every time you log in to the Megaport Portal, in addition to your email and password.

Last update: 2022-11-09