action.skip
Megaport Documentation
Managing Your User Profile
Copy for LLM ▼
Copy Page Content Open in ChatGPT Open in Claude Open in VS Code View Markdown
PDF

Managing Your User Profile

From the User Profile page, you can update user profile details, email preferences, change your password, view account activity, and reset Multi-Factor Authentication (MFA) for your account.

Updating your user profile details

This section includes these tasks:

  • To manage your user profile details
  • To change your email address
  • To change your password

Note

You cannot change your email address or password in this page if you have logged in to the Megaport Portal using Single Sign-On (SSO) or Google credentials. The Change Email and Change Password buttons are not available.

To manage your user profile details

  1. Visit the Megaport Portal and log in.

  2. Choose User Menu > User Settings > Profile.
    The User Profile page appears.
    User profile

  3. To update your name and phone number, make the changes and click Save.

  4. To update your email preferences, click Email Preferences, specify whether or not you want to receive Megaport newsletters and promotional material, then click Save.

    The role associated with the logged-in user is also displayed in the User Profile page, where the user is assigned one of the standard roles. For more information, see Managing User Roles.

To change your email address

  1. Choose User Menu > User Settings > Profile.
  2. Click Change Email.
    The Change Email screen appears.
    Change email address
  3. In the New Email field, enter your new email address.
  4. Click Get Verification Code.
    An email will be sent to your new email address with the verification code. The verification code is valid for 24 hours. An email will also be sent to the old email address advising of the email change request.
    Keep this screen open until you have entered the verification code.
  5. In the Verification Code field, enter the verification code that you received in the email to your new email address.
  6. Click Save.
    Your email address is now updated. You need to log in again after changing your email address to continue working in the Megaport Portal.

Note

  • The original email address will not change until a valid New Email and Verification Code combination has been entered.
  • If the new email that is entered is already registered with Megaport against another account, it will not be accepted.

To change your password

  1. Choose User Menu > User Settings > Profile.
  2. Click Change Password.
    The Change Password screen appears.
    Change password

  3. Specify the password details:

    • Old Password – Enter your current password.
    • New Password – Enter your new password.

    • Retype New Password – Enter your new password again to confirm.

      Note

      The Megaport Portal password policy includes minimum password complexity rules. Your new password must contain:

      • At least 8 characters
      • Uppercase characters (A-Z)
      • Lowercase characters (a-z)
      • Numbers (0-9)
      • At least one special character: ^ $ * . [ ] { } ( ) ? ” ! @ # % & / \ , > < ’ : ; | _ ~ ` = + -

      The password policy uses a password strength estimator to prevent common, easily guessed passwords, such as Passw0rd. If you have met all complexity requirements and your password is still being rejected, the likely cause is that the password is too common or easy to guess.

  4. Click Save.
    For more information, see Resetting Your Password.

Securing your account with MFA

MFA is an authentication method and security system that ensures all of your business accounts require more than one verification factor before they can be accessed. For example, a username and password, and a code from an authentication app. MFA is a core component of a strong identity and access management (IAM) policy, and provides an extra level of security for your Megaport Portal account. We recommend that you use the Google Authenticator app when securing your accounts with MFA.

Each user should install a login verification app (such as Google Authenticator) on their digital device (phone, tablet, computer, and so on). When users log in, they check the login verification app for the token or code that they need to enter as the additional factor.

MFA is enforced globally. It is enabled by default and you cannot disable it.

You can reset MFA to enroll a new device, if required.

For more information about logging in with MFA, see Logging in to the Megaport Portal.

Resetting MFA

You can reset MFA to enroll a new mobile device. This is required if you have lost access to your previous device, or if you want to change the device that you use for MFA.

Note

  • You will remain logged in to the Megaport Portal when resetting MFA.
  • Resetting MFA does not disable MFA for your account.
  • A Company Admin can also reset MFA for your account.
  • Megaport Support is unable to reset or regenerate QR codes for customers. A Company Admin must perform this task in the Megaport Portal.

To reset MFA

  1. Choose User Menu > User Settings > Profile.

  2. Click Reset MFA.

    Note

    If MFA is not set up for your account, the Reset MFA button is grayed out and unavailable.

    Multi-factor authentication reset

  3. Scan the QR code with the authenticator app.

  4. Enter the one time token generated by the authenticator app.
    Using Google Authenticator, this is a series of six numbers.
  5. Click Reset Multi-factor Authentication.
    A message appears stating that MFA has been reset successfully. After MFA has been reset, you need to supply a valid token from the authenticator app on the new device every time you log in to the Megaport Portal, in addition to your email and password. Tokens from the authenticator app on the previous device will no longer work.