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Megaport Documentation
Megaport Internet

Troubleshooting Megaport Internet Connectivity

A Megaport Internet connection is required for MVE provisioning, and can also be created for Ports and MCRs. If your Megaport Internet connection cannot access the internet, step through these specific and general troubleshooting actions.

Troubleshooting actions

Action Steps
Verify MVE/SD-WAN configurations Where the Megaport Internet connection is being used with an MVE, confirm this information:
  • Ensure SD-WAN login credentials are accurate.
  • Ensure the MVE has has the correct license and template/workflow.
  • Verify the instance size and software version.
  • Verify the MVE interface status, including configuration values for IP addresses and subnets, VLAN, bandwidth, and ASNs.
  • For gateway and interconnect connectivity, check BFDBidirectional Forwarding Detection.
    The BFD protocol detects any path failures between directly connected BGP neighbors, allowing for a faster BGP routing re-convergence time.     sessions, bandwidth, BGP status, and BGP neighbor status.
For more information about Megaport SD-WAN providers, see Introducing MVE.
Verify MVE Public IP Address, Gateway IP Address in Megaport Internet connection details Each MVE is assigned a public IP address by a Megaport configured DHCP server.
To check the assigned IP address:
  1. In the Megaport Portal, go to the Services page and locate your target MVE.
  2. Click the gear icon next to the Megaport Internet connection and the public IP address assigned to the MVE appears.
PingA ping test transmits data packets to a specific IP address and either confirms or denies connectivity between IP-networked devices. tests from MVE Run ping tests from MVE to the following destinations:
  • MVE default gateway IP address
  • SD-WAN management server/controller
  • Public IP (for example, ns1.google.com, 8.8.8.8)
A ping test transmits data packets to a specific IP address and either confirms or denies connectivity between IP-networked devices. In the case of confirmation, a ping test shows the latency (the response time) of the connection.

If you need to contact Support about this issue, provide the results from the ping tests.
General troubleshooting tips For any service that has a Megaport Internet connection, perform these troubleshooting steps:
  • Try pinging the /31 address from anywhere to see if you receive a response.
  • Check the Transit router and make sure it’s online.

Next steps

If the troubleshooting actions do not resolve your issue, contact support. Before contacting support for assistance, collect the following information.

  • Provide details of all troubleshooting steps.
    For instance, if you set up loops, note where they were located and their direction. If you ran ping tests, provide the output.

Note

For more information on when a field service technician is needed onsite at the data center, see Customer Field Services.

Last update: 2024-04-15