Troubleshooting Megaport Internet Connectivity
A Megaport Internet connection is required for MVE provisioning, and can also be created for Ports and MCRs. If your Megaport Internet connection cannot access the internet, step through these specific and general troubleshooting actions.
Troubleshooting actions
Action | Steps |
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Verify MVE/SD-WAN configurations | Where the Megaport Internet connection is being used with an MVE, confirm this information:
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Verify MVE Public IP Address, Gateway IP Address in Megaport Internet connection details | Each MVE is assigned a public IP address by a Megaport configured DHCP server. To check the assigned IP address:
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Ping tests from MVE | Run pingA ping test transmits data packets to a specific IP address and either confirms or denies connectivity between IP-networked devices. tests from MVE to the following destinations:
If you need to contact Support about this issue, provide the results from the ping tests. |
General troubleshooting tips | For any service that has a Megaport Internet connection, perform these troubleshooting steps:
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Next steps
If the troubleshooting actions do not resolve your issue, contact support. Before contacting support for assistance, collect the following information.
- Provide details of all troubleshooting steps.
For instance, if you set up loops, note where they were located and their direction. If you ran ping tests, provide the output.
Note
For more information on when a field service technician is needed onsite at the data center, see Customer Field Services.