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Megaport Documentation
Monitoring Ports, VXCs, Megaport Internet, and IXs

Monitoring Ports, VXCs, Megaport Internet, and IXs

This topic describes how to view service logs and usage reports for a Port, Virtual Cross Connect (VXC), Megaport Internet connection, and Internet Exchange (IX) in the Megaport Portal. These detailed logs and reports help you monitor connections, evaluate performance, and troubleshoot issues with your Megaport services.

This topic also describes how to view usage-based billing details for connections (VXCs, Megaport Internet connections, and IXs) on the Connection Details page.

Megaport offers a public API that you can use to access the services available through the service logs and usage reports. To view the API documentation, see dev.megaport.com. For information about API monitoring, see Monitoring Service Status with the API.

Viewing service logs

Viewing the Service Logs is a simple way to monitor the activity and performance of your Megaport services. For example, you can view the status of a Port or if a BGP session is down on a VXC or IX.

Megaport starts reporting metrics as soon as the service is live in the Megaport Portal. A Port’s Billing graph starts reporting metrics either when it goes live, or 14 days after it is configured. For more information on billing and Port contracts, see Port Pricing and Contract Terms.

Note

Service logs report metrics for 60 days or less. To retrieve logs older than 60 days, contact Megaport Support.

To view service logs for a Port

  1. Log in to the Megaport Portal and choose Services.
  2. Click the gear icon next to the Port.
    Gear icon for a Port on the Services page
  3. On the Port Details page, click Logs.
    Logs icon
    The Service Logs page appears.
    Service Logs page
    The 20 most recent events are displayed. A green check mark indicates that the service is running. A yellow warning icon indicates that there is a potential issue with the service.

To view service logs for a connection

  1. Log in to the Megaport Portal and choose Services.
  2. Click the gear icon next to the VXC, Megaport Internet connection, or IX.
    Gear icon for a Megaport connection (VXC, Megaport Internet, IX)
  3. On the Connection Details page, click Logs.
    Logs icon
    The Service Logs page appears. The most recent log events are listed first.
    Service Logs page
    The 20 most recent events are displayed. A green check mark indicates that the service is running as expected, or shows a non-critical event such as a change in speed. A yellow warning icon indicates that there is an event that requires attention.

Note

Visit Troubleshooting for ways to investigate any issues that occur.

Viewing usage details

The Service graph provides helpful information such as errors, optical signal levels, and inbound/outbound packets. The graph is also useful for comparing monthly usage on a Port.

Note

The Service graph is updated every 5 minutes.

To view usage details for a Port

  1. Log in to the Megaport Portal and choose Services.
  2. Click the gear icon next to the Port.
    Port gear icon
  3. On the Port Details page, click Usage.
    Usage icon
    The Service Graph page appears, showing traffic by default.
    Service Graph page for a Port

  4. In the Date Range field, enter the range of dates for which to view usage details. You can enter the date range manually using the date picker or select from the following options:

    • Last hour
    • Last 12 hours
    • Last 24 hours
    • Last week
    • Last month
    • Last 3 months

    The default time range is the last 24 hours.

  5. In the Metrics drop-down list, select a metric for which to view usage details.
    You can view a graph for one metric at a time.

    Metric Description
    Errors Errors/second - Rate of incoming and outgoing errors, measured in errors per second.
    Optical Optical signal levels for the Port, measured in decibel milliwatts. This metric is useful for measuring any signal loss over the connection.
    Tx Power dBm - Light level transmitted.
    Rx Power dBm - Light level received.
    Packets In pps - Incoming packet rate to the Port, measured in packets per second
    Out pps - Outbound packet rate from the Port, measured in packets per second.
    Traffic In Mbps - Number of inbound Megabits per second.
    Out Mbps - Number of outbound Megabits per second.
    Configured Speed Mbps - Configured speed of the Port, in Megabits per second.

    You can customize the graph by selecting or clearing the check box for metric details to show or hide data.

    To zoom to a particular area of the graph, place the mouse pointer over the graph, and then click and hold the left mouse button. Move the mouse left or right and release the left mouse button to zoom in. To return to the default view, double-click the graph.

    Use the mouse to hover over a specific data point to see the values and exact time stamp.

  6. Click UTC or your local time zone to change the time zone.

To view usage details for a connection

  1. Log in to the Megaport Portal and choose Services.
  2. Click the gear icon next to the VXC, Megaport Internet connection, or IX.
    VXC gear icon
  3. On the Connection Details page, click Usage.
    Usage icon
    The Service Graph page appears.
    Service Graph page for VXC, Megaport Internet, or IX

  4. In the Date Range field, enter the range of dates for which to view usage details. You can enter the date range manually using the date picker or select from the following options:

    • Last hour
    • Last 12 hours
    • Last 24 hours
    • Last week
    • Last month
    • Last 3 months

    The default time range is the last 24 hours.

  5. In the Metrics drop-down list, select Packets or Traffic.

    Metric Description
    Packets In pps - Incoming packet rate to the A-End or B-End VXC, measured in packets per second.
    Out pps - Outbound packet rate from the A-End or B-End VXC, measured in packets per second.
    Traffic In Mbps - Number of inbound Megabytes per second.
    Out Mbps - Number of outbound Megabytes per second.
    Configured Speed Mbps - Configured speed of the connection.

    You can customize the graph by selecting or clearing the check box for metric details to show or hide data.

    To zoom to a particular area of the graph, place the mouse pointer over the graph, and then click and hold the left mouse button. Move the mouse left or right and release the left mouse button to zoom in. To return to the default view, double-click the graph.

    Use the mouse to hover over a specific data point to see the values and exact time stamp.

  6. Click UTC or your local time zone to change the time zone.

  7. For VXCs, select the A-End (the Port) or B-End (the destination) of the VXC from the Source drop-down list.

    On a VXC, you can view graphs from the A-End or B-End perspective. By default, the VXC Service graph displays the in and out details from the perspective of the end you are viewing. In an Internet Exchange Service graph you are simply connecting to that IX, so you can only view graphs for the A-End. Similar to IX, in a Megaport Internet Service graph you are connecting to the Transit router, so you can only view graphs for the A-End.

For information on how to view billing details for a connection, see VXC, Megaport Internet, and IX Billing.

Last update: 2024-04-15