Megaport Portal Authentication Frequently Asked Questions (FAQs)
This topic describes some of the commonly asked questions and answers relating to authentication for the Megaport Portal.
Portal users
Do I need to use Multi-Factor Authentication (MFA) to log in to the Megaport Portal?
Yes, MFA is mandatory for all users to log in to the Megaport Portal. If you are having trouble logging in with MFA, see Logging in to the Megaport Portal.
What if I enter an incorrect password or token several times?
After entering an incorrect password five times, you will be locked out for one second. For each additional failed attempt, the lockout duration doubles up to a maximum of approximately 15 minutes. To lift the lockout and return to the starting point, you need to either successfully log in after the lockout period ends or wait 15 minutes following a lockout before trying to log in again. If your password is incorrect, reset it at the Megaport Portal login page https://portal.megaport.com/login.
After entering an incorrect token five times, your account will be locked. A Company Admin can reactivate a user’s status in the Megaport Portal on the User Menu > Admin Settings > Manage Users page. For more information, see Adding and Modifying Users.
My username has stopped working and I get a ‘Bad session token error’
Either your username or your password is incorrect. Your username is the primary email address associated with your company’s Megaport account.
If required, your password can be reset at the Megaport Portal login page https://portal.megaport.com/login.
What if I don’t know the primary email address associated with my Megaport account?
Megaport cannot provide email addresses over the phone due to privacy policies. We suggest you contact your Megaport Company Admin who can find this information in the Manage Users section of the Portal.
What are the password complexity rules?
The Megaport Portal password policy enforces minimum password complexity rules. Your password must contain:
- At least 8 characters
- Uppercase characters (A-Z)
- Lowercase characters (a-z)
- Numbers (0-9)
- At least one special character: ^ $ * . [ ] { } ( ) ? ” ! @ # % & / \ , > < ’ : ; | _ ~ ` = + -
The password policy uses a password strength estimator to prevent common, easily guessed passwords, such as Passw0rd. If you have met all complexity requirements and your password is still being rejected, the likely cause is that the password is too common or easy to guess.
Megaport’s authentication platform will enforce and validate the password complexity on login. If your password does not meet these minimum password complexity rules, you will be directed to the Reset Password page, where you can set your new password and log in to the Megaport Portal.
Can Megaport see my password? How do you know if I meet the complexity requirements?
Megaport doesn’t store passwords in clear text and they are hashed. Validation will occur on entering a new password to ensure it meets the complexity rules.
How do I change my password?
If you are unable to log in, click Forgot Password on the login page to receive an email to update your password. If you have access to the Megaport Portal, you can change your password by choosing User Menu > User Settings > Profile, and clicking Change Password. You will be asked to enter your old password, new password, and re-enter the new password.
Who can change email addresses in the Megaport Portal?
Only the user has the ability to change their email address by choosing User Menu > User Settings > Profile, and clicking Change Email. Company Admins and Megaport cannot change another user’s email address.
API users
How will mandatory MFA affect API users?
You will need to use API keys to access Megaport APIs. API keys are the recommended authentication method for API users.
If you are currently using a user account with a username and password to access Megaport APIs, we recommend that you switch to using API keys as soon as possible.
For more information about creating API keys, see Creating an API Key.
Can I use API keys?
Yes, Megaport provides the ability to create API keys from the Portal. A Company Admin can create API keys with either Company Admin or Read Only permissions.
How do I create API keys?
Information about creating API keys can be found here: Creating an API Key.