Contacting Support

Need a hand with something? Get in touch with our dedicated Support teams who are ready to guide you through everything from creating a Megaport account, provisioning network connections, responding to incidents, to answering general inquiries. We’re available 24/7 through chat, email, and phone, ready to answer your questions in real time.


Live chat is the best way to get in touch with us. Reach out to our in-house Support team any time of day or night. Log in to the Megaport Portal and click the blue live chat icon to start a conversation.


Alternatively, get in touch with our Support team with any questions you might have at


Reach out to our Support team through the number best for your region:

  • Australia +61 7 3062 7601
  • New Zealand +64 508 050 877
  • USA +1 425 954 2777
  • United Kingdom +44 1 202 286 622
  • Germany +49 32 211 121 713
  • Hong Kong +852 800 906 081
  • Japan +81 120 645 081

Solution Architect or Sales questions

Megaport’s Solution Architects can help address any questions on architecting your network, configuring your services, or designing solutions.

If you have any questions for our Solution Architects or Sales Team, see the Sales page on the Megaport website.

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