What’s New?

The following sections have been added or updated recently:

March 2023

• Megaport Support for Managed Account Users – We now offer direct technical support for managed account users. In this optional support model, customers managed by a partner contact the Megaport Support team directly with any support requests. Enrolling in the Megaport direct support model provides a way for partners to offer a self-service experience to their customers.

  • Configuring Email Notifications
  • Providing Support Contact Details
  • Partner Managed Accounts

January 2023

• Multi-Factor Authentication (MFA) – Improvements have been made to the user experience and security of customers accessing the Megaport Portal, including having MFA enforced at an account level and admin visibility of which users have MFA set up. There are various new or updated help topics relating to the MFA improvements, including:

  • Enforcing Multi-Factor Authentication
  • Logging in with Multi-Factor Authentication
  • Managing Your User Profile
  • Managing User Roles

• New autonomous mode for Cisco MVE – Megaport Virtual Edge (MVE) integrated with Cisco now supports provisioning of the MVE NFV service as a virtualized standalone router, providing full control of the cloud provider to users with advanced routing expertise. This provisioning mode does not require SD-WAN.

December 2022

• 3DS Outscale – These new topics describe how to create connections to 3DS Outscale via a Megaport Port, a Megaport Cloud Router (MCR), and Virtual Cross Connects (VXCs).

November 2022

• Megaport Portal Authentication – Various new or updated help topics relating to the improvements in user authentication in the Megaport Portal, including:

  • Creating an account
  • Inviting Users to Your Account
  • Resetting Your Password
  • Managing Your User Profile
  • Megaport Portal Authentication FAQs
  • Adding and Modifying Users
  • Creating an API Key

• Diversity in Google Connections – This new topic describes how to identify and create diverse connections in Google Cloud.

October 2022

• Diversity in Azure Connections – This new topic describes how to identify and create diverse connections in Azure ExpressRoute.
• Megaport Letter of Authorization – New topic describing the LOA and how it is used.
• Japanese, French, Spanish, and German documentation has been updated with recent content. For access from any page, use the menu in the upper-right corner to select a language.

September 2022

• Configuring AWS Outposts Rack with Private Connectivity – This new topic describes how to deploy AWS Outposts Rack with an AWS Direct Connect Hosted Connection via a Megaport Port, a Megaport Cloud Router (MCR), and Virtual Cross Connects (VXCs).

• Enabling Billing Markets – This topic has been updated with tax questions for UK, Australia, and Singapore billing markets. These questions will help calculate an accurate tax rate.

• Updated and new W8 forms – The Customer Onboarding page includes updated and new onboarding letters. The new letters are for Belgium, Spain, Finland, and Luxembourg.

July 2022

• Monitoring Ports, VXCs, and IXs, Monitoring MCR, and Monitoring MVE – These topics have been updated to reflect the enhanced date range functionality now available when viewing usage details in the Service Graph.

• Configuring BGP Advanced Settings – This help topic has been updated with support for ASN path prepending, which allows you to set the route advertisement priority for outgoing BGP paths.

• Japanese, French, Spanish, and German documentation has been updated with recent content. For access from any page, use the menu in the upper-right corner to select a language.

June 2022

• Megaport API Documentation has a new topic that describes how to validate a VXC order for an MCR. This topic includes BGP configuration.

May 2022

• New Package Sizes for MVE – Megaport Virtual Edge (MVE) instances are now offered in several tiered package sizes that include appropriate internet bandwidth sizing. The sizing specifications vary for each SD-WAN partner:

  • Aruba
  • Cisco
  • Fortinet
  • Versa
  • VMware

• Configuring BGP Advanced Settings – This help topic has been updated with Megaport Cloud Router (MCR) Google Cloud Services support for single-hop Bidirectional Forwarding Detection (BFD).

April 2022

• Creating an MVE Integrated with Aruba Using a System Tag – This new help topic describes how you can use a system tag to streamline configuration when deploying Megaport Virtual Edge (MVE) with Aruba SD-WAN as the integration partner.

• New Market – Mexico has been added to the list of available markets, with new metros for Mexico City and Querétaro.

March 2022

• Securing the Network with SASE – This new help topic describes how you can access Secure Access Service Edge (SASE) services when deploying Megaport Virtual Edge (MVE) with Fortinet or Versa Secure SD-WAN as the integration partner. SASE provides comprehensive, policy-driven security services across the network.

• MVE Contract Term Renewal – This help topic has been updated to describe how to add, extend, or renew an MVE contract term.

• Connecting to Alibaba Express Connect and Creating MCR Connections to Alibaba Express – These topics have been updated to reflect the new connectivity model for Alibaba Express Connect and capacity tiers up to 1 Gbps.

February 2022

• Terms for MVEs – MVEs now support 12, 24, and 36-month terms in addition to the pay-as-you-go option. Contract terms provide fixed pricing and discounts.

• Customer Field Services – This new topic describes the process Megaport follows when customers require an onsite technician to troubleshoot an issue or provide a solution.

• Japanese, French, Spanish, and German documentation has been updated with recent content. For access from any page, use the menu in the upper-right corner to select a language.

January 2022

• Terms for MCRs – MCRs now support 12, 24, and 36-month terms in addition to the pay-as-you-go option. You can specify the term for an MCR during creation, or edit an existing MCR to specify a new term. Contract terms provide fixed pricing and discounts.

December 2021

• Introducing MVE for VMware SD-WAN – A set of new topics that describe the Megaport and VMware SD-WAN solution, including overview, deployment, cloud, and connection details.

• More details about currencies supported per country – Added details for currencies supported in each billing market and for credit card payments.

November 2021

• Enhanced troubleshooting topics and videos – This section has been expanded with detailed steps and quick tip videos to help you investigate errors and unexpected behaviors with your Megaport services.

• Introducing MVE for Aruba EdgeConnect SD-WAN – A set of new topics that describe the Megaport and Aruba SD-WAN solution, including overview, deployment, cloud, and connection details.

• Japanese, French, Spanish, and German documentation has been updated with recent content. For access from any page, use the menu in the upper-right corner to select a language.

October 2021

• Support for 20G VXCs – Topic updates to indicate support for connections of up to 20 Gbps between 100 Gbps Ports within the same metro.

• Expanded information for User Roles – The Managing User Roles topic includes a table that describes what functionality is available for each role.

• Updated and new W8 forms – The Vendor Onboarding page includes updated and new W8 forms. The new forms are for Spain, Finland, Germany, Luxembourg, and Switzerland.

September 2021

• The Megaport Documentation is now available in Spanish – For access from any page, use the menu in the upper-right corner to select the language.

• Introducing MVE for Versa Secure SD-WAN – A set of new topics that describe the Megaport and Versa SD-WAN solution, including overview, deployment, cloud, and connection details.

• Enhanced and Reorganized Billing and Pricing Information – Billing and Pricing details are now in separate sections and include expanded and enhanced content.

• Connecting to Sungard AS with Megaport – This new topic describes how to connect to Sungard AS through the Megaport Portal.

August 2021

• Partner Managed Accounts – The documentation has been updated to reflect how partner managed accounts can have a different experience when ordering and managing services.

• Downloading an Invoice – The help topic has been updated to reflect an easier approach to downloading CSV and PDF invoices.

• Japanese, French, and German documentation has been updated with recent content – For access from any page, use the menu in the upper-right corner to select a language.

May 2021

• Introducing MVE for Fortinet Secure SD-WAN – A full set of new topics that describe the Megaport and Fortinet SD-WAN solution, including overview, deployment, cloud, and connection details.

March 2021

• Introducing MVE – Introducing Megaport Virtual Edge (MVE) – An on-demand, vendor-neutral Network Functions Virtualization (NFV) hosting service.

• MCR Route Filtering – This new topic describes how you can configure route filters on MCR to easily control which routes are exchanged between BGP neighbor routers.

• Megaport Support Services – This section has been updated with details on Megaport Support requests and how we perform network maintenance.

February 2021

• Japanese, French, and German versions of the Megaport Documentation are now available – For access from any page, use the menu in the upper-right corner to select a language.

• Support for IBM Direct Link 2.0:

  • Connecting to IBM Direct Link 2.0 – This new topic describes how to connect to IBM Direct Link 2.0 from your Port on the Megaport network.
  • Creating MCR Connections to IBM Cloud Direct Link 2.0 – This new topic describes how to create connections to IBM Direct Link 2.0 from your MCR on the Megaport network.

• Configuring Q-in-Q – This topic has been updated with ways to configure multiple layer VLAN tag handling on network devices without native Q-in-Q support.

• Connecting to Microsoft Azure ExpressRoute – This topic has been updated with ways to connect to ExpressRoute on network devices that do not support Q-in-Q.

January 2021

• Megaport Support Services – This new section provides a general overview of the Support team and describes how to contact Megaport Support.

• Megaport API documentation – The API reference documentation has been thoroughly updated, with a new format, new organization, and new examples in many popular client languages. The site also includes an updated Postman collection with pre-built requests.

• Creating a VXC – A streamlined workflow in the Megaport Portal makes it easier to configure Megaport Cloud Router (MCR) Virtual Cross Connects (VXCs). The updated MCR Connection Detail page consolidates the VXC configuration attributes. This user experience refresh has no impact on existing MCR behavior.

December 2020

• Monitoring Services for Status – This new topic describes how Megaport monitors services.
• Using the Megaport Terraform Provider – This new topic describes how to integrate the Megaport Terraform Provider with the Megaport API to provision and manage Megaport services.

October 2020

• Port Diversity:
  • Port Diversity – This new topic describes how to configure and manage diverse Ports.
  • Creating a Port, Creating a LAG, and Adding a Port to an Existing LAG – These topics now include Port diversity details.
  • Terminating a Port – This topic has been updated with a new section on terminating diverse Ports.

September 2020

• Introducing support for OVHcloud Connect:
  • Connecting to OVHcloud Connect – This new topic describes how to connect to OVHcloud Connect from your Port on the Megaport network.
  • OVHcloud Connect Direct – This new topic describes how to set up a direct, secure connection to OVHcloud Connect.
  • Creating MCR Connections to OVHcloud Connect – This new topic covers how to create connections between MCR and OVHcloud Connect.
• Modernizing Your MPLS Network with Megaport Solutions – This new topic examines options and considerations for modernizing your MPLS network with Megaport.
• Quick Start Guide – This new topic provides basic workflows to get your account set up and start provisioning network services.

July 2020

• API Overview – This section enhances the API reference at dev.megaport.com by describing how to use the API to perform common tasks. New topics step you through using the API to complete procedures such as logging in, creating a Port or MCR, and creating a VXC to a Cloud Service Provider.
• Creating an MCR – The new Initial BGP State option lets you select whether you want any new BGP sessions you configure to be live as soon as you save the configuration.
• Understanding Locations – This new topic describes how to use the new Megaport Locations page to find a Megaport Point of Presence.
• Connecting to Cloudflare with Megaport – This new topic describes how to connect to Cloudflare through the Megaport Portal.
• Pricing & Billing updates:
  • Virtual Cross Connect Pricing – This topic has been updated with Megaport Pricing Zones and Metros.
  • MCR Billing – This new topic covers MCR billing details.
  • Making a One-Off Credit Card Payment – This new topic covers how to use a credit card to make a payment outside of the billing cycle.

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Last update: 2023-03-03