Network maintenance

Why does Megaport perform maintenance?

To ensure uptime and the ongoing stability of the Megaport network, Megaport occasionally performs routine scheduled maintenance. This maintenance might include physical moves, logical changes, or software upgrades.

In rare circumstances where a network fault occurs that impacts customer services, emergency restorative maintenance will be performed.

When will I be notified?

When planned maintenance work is required, Megaport will provide all customers with a minimum of 14 days notice as per our Global Services Agreement.

For emergency maintenance works, Megaport will strive to provide customers with as much notice as possible; however, the notice period can be limited depending on the severity of the network interruption.

How will I be notified?

Megaport customers who have signed up for Megaport Portal accounts and have their notifications enabled will be notified of all Megaport maintenance works.

To learn how to assign new user roles and configure email notifications, see the following help topics:

What does a maintenance notice look like?

Megaport maintenance notices are similar to the example shown here. Details include the reason for the maintenance event, the services that will be impacted, and the length, date, and time of the event.

Network maintenance notification


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