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Terminating an MCR

You can terminate an MCR directly from the Megaport Portal. Terminating an MCR on a contract term will result in an early termination fee (ETF) equivalent to 100% of the remainder of the term.

For more information about MCR contract terms, see MCR Pricing and Contract Terms.

To terminate an MCR

1. In the Megaport Portal, go to the Services page.

2. Click the trash icon next to the MCR you want to terminate.

   

   The Terminate Services window appears. Early termination fees will be shown here, if applicable.

   

3. In the Cancellation Reason drop-down list, select the reason that you are terminating the MCR. We use this information to help us improve your customer experience.

   These options are available:

   • Moving to a Cloud-Native Solution
   • Changing Data Centers
   • Ordered in Error or Reordering
   • Proof of Concept / Test
   • Project Ended
   • Switching to Alternative Provider
   • Pricing
   • Product Performance
   • Reason not Listed

   Note

   • Ordered in Error or Reordering should be selected if you have upgraded or downgraded the service speed and re-ordered.
   • Reason not Listed provides an optional free text field that allows you to specify a different reason to those listed. This field has a maximum of 400 characters.
   • You can also provide additional details in the optional free text field for any of the cancellation reasons.

4. Click Yes - Terminate Services to confirm the MCR termination, or click No, Keep Services to cancel.
   The MCR and its associated VXCs are deleted from the Megaport network.