Terminating an MCR
You can terminate an MCR directly from the Megaport Portal. Terminating an MCR on a contract term will result in an early termination fee (ETF) equivalent to 100% of the remainder of the term.
For more information on MCR contract terms, see MCR Pricing and Contract Terms.
To terminate an MCR
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In the Megaport Portal, go to the Services page.
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Click the trash icon next to the MCR you want to terminate.
The Terminate Services window appears. Early termination fees will be shown here, if applicable.
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In the Cancellation Reason drop-down list, select the reason that you are terminating the MCR. We use this information to help us improve your customer experience.
These options are available:- Moved out of Data Center
- Service ordered in error
- Service re-ordered
- Budgetary constraints
- Switching to alternative provider
- Service no longer required
- Proof of Concept / test
- Other
Note
- Service re-ordered should be selected if you have upgraded or downgraded the service speed and re-ordered.
- Other is an optional free text field that allows you to specify a different reason to those listed. This field has a maximum of 400 characters.
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Click Yes - Terminate Services to confirm the MCR termination, or click No, Keep Services to cancel.
The MCR and its associated VXCs are deleted from the Megaport network.