With a profile, service providers can receive connection requests. When a customer initiates the connection request, the service provider is notified of the request by email and the service provider can accept or deny the request.
This topic describes:
The notifications emailed by Megaport to the service provider and the customer requesting the connection
How the service provider can accept or deny the request
How to configure email notification groups so portal users receive only email updates relevant to their position
Requirements for customers of service providers
For an end user to connect to a service provider, they need:
- Access to the Megaport Portal
- A Port or Megaport Cloud Router (MCR) on the Megaport network
- Support for Layer 2/Layer 3
Service provider and customer notifications
After the customer makes the connection request, Megaport sends email notifications to both the service provider and the customer.
Notification to Service Provider
Notification to Customer
Service provider approval
After receiving the email notification of the connection request, the service provider needs to log in to the Megaport Portal, navigate to the approvals section, and select Accept Request or Deny Request.
When the service provider accepts or denies the request, Megaport sends a second notification to the customer with details.
Megaport sends another email to the customer when the VXC is available.
This establishes the Layer 2 connection from the customer to the service provider.
For connectivity to multiple destination ports, repeat the creation and approval process for each new connection.
Service providers can also use service keys to control customer access to their ports. For additional information, see Service Keys.
If a customer requests a speed change to a higher bandwidth after deployment, Megaport notifies the service provider and they can accept or reject the change.
Configuring portal users for email notifications
Each user on the Megaport Portal is assigned a user role that includes privilege levels. Users configured for Company Admin, Technical Contact, and Technical Admin can subscribe to notifications.
For more information, see Managing User Roles.
Users can choose to receive email notifications from each of these six groups: Security, Ordering, Financial, People, Company and Services.
For VXC approvals, enable notifications for the Ordering group.
For more information, see Configuring Email Notifications.