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Megaport Documentation
Megaport Configuration Assistance
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Megaport Configuration Assistance

Megaport Configuration Assistance is a task-based, hands-on implementation service that provides expert execution of approved network designs. Delivered by Megaport engineers, this professional service helps organizations deploy and migrate Megaport services more efficiently by transferring implementation tasks from internal teams to Megaport.

By leveraging validated best practices, Configuration Assistance helps accelerate deployments while ensuring Megaport services are configured correctly the first time.

Note

Configuration Assistance is available for direct and partner accounts only. It is not available for managed accounts.

What’s included?

Megaport Configuration Assistance has these inclusions.

  • Megaport core services – Provisioning and configuration of Megaport infrastructure services, including physical Ports, Megaport Cloud Routers (MCRs), Megaport Virtual Edges (MVE) instances, Virtual Cross Connects (VXCs), Megaport NAT Gateways, and Megaport Internet connections.
  • Cloud connectivity – Layer 2 and Layer 3 routing configuration into major Cloud Service Providers (CSPs), such as AWS Direct Connect, Azure ExpressRoute, and Google Cloud Interconnect.
  • Scheduled network events – Technical execution during a designated maintenance window to perform requested deployments, upgrades, or configuration tasks.

Requesting Configuration Assistance

Megaport Configuration Assistance can be requested through these pathways in the Portal.

Option 1: During the service ordering process

Use this method to request Configuration Assistance while ordering your Megaport services.

To request Configuration Assistance while ordering

  1. After configuring your new Megaport services, click Review Order to proceed to the Checkout screen.

  2. In the Do you require Configuration Assistance? field, choose Yes.
    This opens a text window where you can describe your configuration needs. The default selection is No. Checkout

  3. In the text field, enter a description of your specific deployment and configuration requirements. To help ensure an efficient review, include:

    • A summary of the Megaport services requiring configuration.
    • Requirements for the new services being deployed, or updates and changes needed for existing services.
    • Destination cloud connectivity details, such as AWS, Azure, and Google Cloud.
    • The intended end-state or required outcome of the configuration activity. Text box

    Note

    Submitting a Configuration Assistance request automatically creates a ticket that is sent to a Megaport Technical Account Manager (TAM) for review. You do not need to wait for a response before completing your transaction and can proceed with your service order immediately. A TAM will contact you shortly afterwards to review your requirements and discuss next steps.

  4. Click Order Now.

Option 2: Via Help & Support

Use this method to request Configuration Assistance as a standalone request, separate from the service ordering process.

To request Configuration Assistance as a standalone request

  1. Log in to the Megaport Portal.

  2. Choose Help & Support icon.
    Help and Support icon

  3. Click Configuration Assistance.
    Help and Support

  4. In the text field, enter a description of your specific deployment and configuration requirements. To help ensure an efficient review, include:

    • A summary of the Megaport services requiring configuration.
    • Requirements for the new services being deployed, or updates and changes needed for existing services.
    • Destination cloud connectivity details, such as AWS, Azure, and Google Cloud.
    • The intended end-state or required outcome of the configuration activity. Configuration Assistance Request

  5. Click Submit Request.

Submitting a Configuration Assistance request automatically creates a ticket that is sent to a Megaport Technical Account Manager (TAM) for review. A TAM will contact you shortly afterwards to review your requirements and discuss next steps.

Engagement process

After you submit a Configuration Assistance request, the engagement follows a structured delivery process.

  1. Consultation – A TAM conducts a technical workshop with your team to validate your proposed design and architecture, establish implementation requirements, and finalize deployment parameters.
    After both parties agree on the proposed requirements, the assigned TAM will provide a Manual Service Order (MSO) form for your review and acceptance of pricing, terms, and conditions.

  2. Planning and coordination – After the MSO is executed, all technical documentation is finalized, including step-by-step runbooks and Methods of Procedure (MOPs). Megaport then coordinates directly with your team to schedule the specific maintenance window for the deployment.

  3. Implementation – Megaport engineers execute the required deployment and configuration activities within the scheduled change window.

  4. Handover – Megaport verifies that the deployment aligns with your technical specifications and returns operational control of the network environment to your team, accompanied by a formal Notice of Completion.

Helpful references