Copy for LLM ▼

Copy Page Content Open in ChatGPT Open in Claude Open in VS Code View Markdown

PDF

Monitoring Service Activity in the Megaport Portal

You can view service logs and usage reports for Port, Virtual Cross Connect (VXC), Megaport Internet, MCR, MVE, IX, and NAT Gateway connections in the Megaport Portal. These logs and reports help you monitor service health, analyze performance, and troubleshoot issues.

These logs and reports help you monitor service health, analyze performance, and troubleshoot issues. For more information, see Monitoring Maintenance and Outage Events.

If you want to access monitoring data programmatically, you can use the Megaport API. For more information, see the API documentation at dev.megaport.com, Monitoring Service Status with the API, and Setting up OpenMetrics for Service Monitoring.

Viewing service logs

The Service Logs page displays the activity and status of your Megaport services. For example, you can view the operational status of a Port or determine whether a BGP session is down on an MCR, VXC, or IX connection.
Metrics become available as soon as a service is live in the Megaport Portal. For Ports, the Billing graph begins reporting metrics when the Port goes live or 14 days after it is configured, whichever occurs first. For more information about Port billing and contracts, see Port Pricing and Contract Terms.

For service-specific information see:

• Monitoring Ports, VXCs, Megaport Internet

• Monitoring MCRs

• Monitoring MVEs

• Monitoring NAT Gateway

Viewing usage details

The Service Graph displays historical usage for Port, MCR, MVE, VXC, Megaport Internet, and IX connections. You can filter the graph by date range and select the metric to display.

You can access a Service Graph from these locations:

• From the Services page, click the gear icon, then select Usage. You will see a Service Graph for the selected service only. For more information, see:

  • Monitoring Port, VXC, Megaport Internet connections

  • Monitoring MCRs

  • Monitoring MVEs

  • Monitoring NAT Gateway.

• From Tools > Service Telemetry. This page shows a usage for multiple services. You can filter the information for a specified date range and select a metric to display. For more information, see Service Telemetry.

• For IX connections, choose Tools > IX Telemetry. For more information, see IX Telemetry.

Note

The Service Graph is updated every 5 minutes.