Monitoring Services using the Service Telemetry Page
This topic describes how to view service logs and usage reports for a Port, MCR, MVE, VXC, NAT Gateway, and IX in the Portal. These detailed reports help you monitor connections, evaluate performance, and troubleshoot issues with your Megaport services.
Viewing Service Telemetry
The Service Telemetry page provides a multi-service landing page that displays the status of all your services in one place. You can filter the services by type, status, and location. You can also view the details of a specific service searching for it by name, location, or service ID.
To view Service Telemetry
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Log in to the Megaport Portal and choose Tools > Service Telemetry.
The Service Telemetry page appears, showing graphs for Ports, MCRs, MVEs, VXCs, NAT Gateways, and IX connections.
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From the Type drop-down list, select the service type.
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In the Date Range field, enter the range of dates for which to view usage details. You can enter the date range manually using the date picker or select from the following options:
- Last hour
- Last 12 hours
- Last 24 hours
- Last week
- Last month
- Last 3 months
- Custom - Enter a custom date range using the date picker.
The default time range is the last 24 hours.
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In the Metrics drop-down list, select a metric for which to view usage details.
The available metrics depend on the selected service type. You can view a graph for one metric at a time.Note
The metrics available for selection vary by service type. For example, Port provide more metrics than VXCs, and Routes Imported, Routes Filtered, Broadcast/Multicast, and Unknown Unicast are available only for IX connections.
Metric Description Traffic In Mbps - Number of inbound Megabits per second.
Out Mbps - Number of outbound Megabits per second.
Configured Speed Mbps - Configured speed of the Port, in Megabits per second.Packets In pps - Incoming packet rate to the Port, measured in packets per second
Out pps - Outbound packet rate from the Port, measured in packets per second.Errors Errors/second - Rate of incoming and outgoing errors, measured in errors per second. Optical Optical signal levels for the Port, measured in decibel milliwatts. This metric is useful for measuring any signal loss over the connection.
Tx Power dBm - Light level transmitted.
Rx Power dBm - Light level received.Subscribed Speed Configured speed of the service, in Megabits per second. Service Count The number of active services connected to this service. Routes Imported A count of the BGP routes accepted from the IX peer, shown separately for each route server (primary and secondary, IPv4 and IPv6). Routes Filtered A count of the imported BGP routes dropped by Megaport route filters, shown separately for each route server (primary and secondary, IPv4 and IPv6). Broadcast/Multicast Traffic The volume of broadcast and multicast traffic emitted from the IX peer. A low level is expected. A high level can indicate a problem with the peer’s configuration.
For more information, see IX Requirements.Broadcast/Multicast Packets The rate of broadcast and multicast packets emitted from the IX peer. Unknown Unicast Traffic The volume of unknown unicast traffic emitted from the IX peer. Persistent unknown unicast traffic can indicate the peer is sending traffic to another peer on the IX that is no longer present. Unknown Unicast Packets The rate of unknown unicast packets emitted from the IX peer. You can customize the graph by selecting or clearing the check boxes for In Mbps, Out Mbps, and Configured Speed to show or hide data.
Use the mouse to hover over a specific data point to see the values and exact timestamp.
Note
For a VXC connection, you can view graphs from the A-End or B-End perspective. By default, the VXC graph displays the in and out details from the perspective of the end you are viewing. Select the A-End (the Port) or B-End (the destination) of the VXC from the Source drop-down list.