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Megaport Documentation
Service Telemetry
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Monitoring Services using the Service Telemetry Page

This topic describes how to view service logs and usage reports for a Port, MCR, MVE, VXC, NAT Gateway, and IX in the Portal. These detailed logs and reports help you monitor connections, evaluate performance, and troubleshoot issues with your Megaport services.

Viewing the Service Telemetry

The Service Telemetry page provides a multi-service landing page that displays the status of all your services in one place. You can filter the services by type, status, and location. You can also view the details of a specific service searching for it by name, location, or service ID.

To view Service Telemetry:

  1. Log in to the Megaport Portal and choose Tools > Service Telemetry.
    The Service Telemetry page appears, showing graphs for Port, MCR, MVE, VXC,NAT Gateway, and IX connections.

    Filtering services

  2. From the Type drop-down list, select the service type.

  3. In the Date Range field, enter the range of dates for which to view usage details. You can enter the date range manually using the date picker or select from the following options:

    • Last hour
    • Last 12 hours
    • Last 24 hours
    • Last week
    • Last month
    • Last 3 months
    • Custom - Enter a custom date range using the date picker.

    The default time range is the last 24 hours.

  4. The available metrics depend on the selected service type. You can view a graph for one metric at a time.

    Note

    Metrics available for selection depend on the service type selected. For example, Ports have more metrics available than VXCs.

    Metric Description
    Traffic In Mbps - Number of inbound Megabits per second.
    Out Mbps - Number of outbound Megabits per second.
    Configured Speed Mbps - Configured speed of the Port, in Megabits per second.
    Packets In pps - Incoming packet rate to the Port, measured in packets per second
    Out pps - Outbound packet rate from the Port, measured in packets per second.
    Errors Errors/second - Rate of incoming and outgoing errors, measured in errors per second.
    Optical Optical signal levels for the Port, measured in decibel milliwatts. This metric is useful for measuring any signal loss over the connection.
    Tx Power dBm - Light level transmitted.
    Rx Power dBm - Light level received.
    Subscribed Speed Configured speed of the service, in Megabits per second.
    Service Count The number of active services connected to this service.

    You can customize the graph by selecting or clearing the check boxes for In Mbps, Out Mbps, and Configured Speed to show or hide data.

    Use the mouse to hover over a specific data point to see the values and exact timestamp.

    Filtering services

    Note

    For a VXC connection, you can view graphs from the A-End or B-End perspective. By default, the VXC graph displays the in and out details from the perspective of the end you are viewing. Select the A-End (the Port) or B-End (the destination) of the VXC from the Source drop-down list.

Helpful references