Megaport Advanced Services Overview
Megaport Advanced Services extends beyond standard support by providing access to specialized engineering expertise through paid professional services engagements.
Whether you require implementation assistance, support for a complex network transformation, or ongoing operational management, Megaport delivers tailored services to help accelerate outcomes and reduce operational complexity.
This table outlines the three Megaport Advanced Services tiers. Customers can choose the level of support that best fits their business requirements.
| Name | Service Overview | Engagement Model |
|---|---|---|
| Configuration Assistance | Task-based professional services providing hands-on configuration and implementation support for Megaport core service deployments, migrations, and cutovers. This offering delivers fixed-outcome execution based on customer-provided, pre-defined designs. |
Delivered as a fixed scope, coordinated engagement. |
| Project Services | Provides comprehensive support for large or complex digital transformation initiatives. This includes infrastructure auditing, custom network design, implementation, and dedicated project management. The service covers a wide range of technologies across Megaport services, integrated vendor solutions, and customer hybrid-cloud infrastructure. |
A long-term, project-based engagement that utilizes dedicated technical resources for the duration of the initiative. |
| Premium Support | An enterprise-grade operational service designed for organizations that require ongoing technical advocacy, proactive network monitoring, regular health reviews, cost optimization, and accelerated escalation paths. | An ongoing operational support framework delivered through a subscription service model. This offering includes an assigned Technical Account Manager (TAM) who serves as a dedicated extension of the customer’s team. |
To learn more about how Megaport Advanced Services can help you optimize your network lifecycle, contact your Megaport Account Manager or Solutions Architect.
Helpful references
- Accelerate your journey with Megaport Advanced Services
- Connections Overview
- Creating a Port
- Internet Exchange Overview
- Introducing Megaport
- MCR Overview
- Megaport Configuration Assistance
- Megaport Internet Overview
- Megaport NAT Gateway Overview
- Megaport Premium Support
- Megaport Project Services
- MVE Overview