Viewing Activity Logs
The Activity Log options on the Settings menu allow you to view activities that users have performed. The User Activity option shows activities only for the logged-in user, while the Company Activity option shows the activities of all users in the current company.
Users with any Portal role can view the User Activity option, however, only users with the Company Admin role can view the Company Activity option. For more information, see Managing User Roles.
The Activity Logs record all activities that occur, and include the date and time of each event. Activity logs can provide an audit trail to prove any malicious activity via compromised accounts, show evidence of activities performed by API keys, and can be useful when troubleshooting a system issue.
Note
- Activity Log events are retained for 60 days.
- The Activity Logs record similar information to the Session Event Log. Activity logging captures all API calls, including those made outside the Portal (for example, through customer integrations), whereas session event logging is limited to actions performed within the Portal. For more information, see Viewing the Session Event Log.
What information is logged
The system logs these activities:
- Logging in to the Portal (successful and failed)
- Logging in to the Portal with Single Sign-On
- Logging out of the Portal
- Enabling, resetting, and disabling Multi-Factor Authentication (MFA) for a user
- Configuring, deploying, and updating services (successful or failed)
- Approving, denying, or canceling a speed change
- Approving or denying connections
- Updating service terms
- Terminating services
- Registering payment cards, updating and removing cards, and making payments
- Setting up and updating service keys
- Updating user profiles
- Creating a company profile or Megaport Marketplace profile
- Setting up and updating billing markets
- Saving and managing configurations
- Updating user notification settings
- Managing users
- Locking and unlocking services
- Encountering issues with the ordering process
- Creating and updating a managed account
- Creating and updating Prefix Filter and Packet Filter lists
- Creating and updating resource tags
- API calls from external sources (such as customer integrations)
- Whether the activity is created by an API key user
- The client ID of the API key if the activity was created by an API key user
- The type of service for which the activity log is being created
- The UID of the service for which the activity log is being created
What information isn’t logged
The Activity Log does not provide usage or billing information for a Megaport service, such as performance for a VXC or IX, or how much it costs. For more information about VXC billing, see VXC Pricing and Contract Terms.
What logs can users view
The following table shows the access and functionality available in the User Activity and Company Activity pages, based on user role.
| User Role | Activity Log Functionality |
|---|---|
| Non Admin (All role types except Company Admin) | User Activity Can view their own activities. Can filter activities by:
|
| Company Admin | User Activity Can view their own activities. Can filter activities by:
Company Activity Can view:
Can filter activities by:
|
Viewing activity logs
Depending on your role, you can perform the following actions to locate and view specific activity logs:
- Sort – All users can sort activity logs by date/time.
- Filter – All users can filter activity logs by date and description. Company Admin users can also filter activity logs by user type or specific user.
- Search – Company Admin users can use a free text search on the Company Activity page to locate specific activity logs. The search matches values in the User and Description columns, including user names and activity names.
To view the activity log table
-
Visit the Megaport Portal and log in.
-
Choose:
- User Menu > User Settings > User Activity – to view your own activities, or
- User Menu > Admin Settings > Company Activity – to view company-wide activities.
The Activity Log page appears, showing activities by date, user (Company Activity only), and description.
-
Click More Details to view additional information about an activity, including an expanded description to further explain the action that triggered the log entry.
To sort activities
You can sort activity logs by date and time, in either ascending or descending order.
- In the Activity Log page, click the small up/down triangle next to the Date column heading.
The activity log table reloads. - Click the up/down triangle again to reverse the sort order.
The up or down triangle next to the Date column heading indicates the current bidirectional sort order.
To filter activities
You can filter all activity logs by date and description. You can also filter Company Activity logs by user type or specific user.
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In the Activity Log page, click the filter icon next to the column heading on which you want to filter.
You can filter on activity date, user, or description.
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Filter the activity log table:
- To filter by date – Select a single date or select two dates to filter between the date range.
- To filter by user – Select the user type or search for and select a user name.
- To filter by description – Select or search for an activity description.
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Click Add Filter.
The filter is added to the top of the activity log table. You can save one filter per column at a time. Any saved filters are not retained if you leave the activity page and then return to the page.
To search for activities
Company Admin users can use a free text search on the Company Activity page to locate specific activity logs. The search matches values in the User and Description columns, including user names and activity names. Any partial or complete matches are included in the search results.
Note
The activity log search is case sensitive.
- Choose User Menu > Admin Settings > Company Activity.
- In the Company Activity page, enter the search text in the Search field on the right. For example, enter IDP to search for any SSO sign up or login activities.
Activity logs matching your search update in real-time as you type.
- Use the sort, filter, and pagination controls to refine the search results and locate specific activity log entries.