Configuring Email Notifications
Megaport sends email notifications about important events to the email addresses of users with access to the Megaport Portal. Email notifications fall into these event categories:
For each notification type, you can choose to receive email notifications or opt out, with some exceptions by account type.
Here are the email notification settings by account type:
|Account Type||Supported By||Default Notification Settings||Configurable?||Notes|
|Direct||Megaport||Enabled for all categories.||✓|
|Partner||Partner||Enabled for all categories.||✓||Notification settings are hidden. Partner accounts cannot disable managed account notifications.|
|Partner||Megaport||Enabled for all categories for both partner and managed accounts.||✓||Partner accounts can receive partner-only notifications or partner and managed account notifications. Partner notifications are sent to Megaport.|
|Managed||Megaport||Disabled for all categories.||✓||
|Managed||Partner||Disabled for all categories. Notification settings are hidden.||X|
Maintenance event notifications are sent directly to managed accounts supported by Megaport. For partner-supported managed accounts, your partner will communicate with you regarding any maintenance events that affect your account. Security and people emails are sent directly to anyone impacted.
To change email notification preferences
Click your user name in the upper-right corner and choose Notification Settings.
Click View Details. Megaport customizes the notification categories by account type.
Select the Show Detailed Notifications check box.
The list of events that trigger notifications in that category appear.
Select each notification category that you want to track, then click Save.
Default email notifications
By default, partner and managed accounts receive these email notifications from People and Security. These categories are not configurable.
|People||When an email is being validated.|
|When a user registers with a company.|
|When a user enables two-factor authentication.|
|When a user requests the secret for two-factor authentication.|
|Security||When a person tries to log in but fails.|
|When a person registers.|
|When a user requests a password reset.|