Configuring Email Notifications

Registered Megaport Portal customers and users can manage email notification subscriptions in the Megaport Portal. Email notifications are categorised into these groups:

Ordering
Company
Services
Financial
Service Status

You can choose to receive email notifications or opt out for each notification type, with some exceptions by account type.

Here are the email notification settings by account type:

Account Type	Supported By	Default Notification Settings	Configurable?	Notes
Direct	Megaport	Enabled for all categories except Service Status.	✓
Partner	Partner	Enabled for all categories except Service Status.	✓	Notification settings are hidden. Partner accounts cannot disable managed account notifications.
Partner	Megaport	Enabled for all categories except Service Status for both partner and managed accounts.	✓	Partner accounts can receive partner-only notifications or partner and managed account notifications. Partner notifications are sent to Megaport.
Managed	Megaport	Disabled for all categories.	✓	Managed account users are given access to Services, Ordering, and Service Status notifications for their own managed account and services. Partner, Financial, and Company notifications do not appear. Port and service re-terming notifications that a managed user is not subscribed to are sent to the partner.
Managed	Partner	Disabled for all categories. Notification settings are hidden.	X

To change email notification preferences

Visit the Megaport Portal and log in.
Click your username in the upper-right corner and choose Notification Settings.
Click View Details.
Megaport customizes the notification categories by account type.
Select the Show Detailed Notifications check box.
The list of events that trigger notifications in that category appear.
Select each notification category that you want to track, then click Save.

Default email notifications

All users (including partners and managed account users) receive the following People and Security email notifications by default. These categories are not configurable.

Category	Event
People	When an email is being validated.
	When a user registers with a company.
	When a user enables two-factor authentication.
	When a user requests the secret for two-factor authentication.
Security	When a person tries to log in but fails.
	When a person registers.
	When a user requests a password reset.

Helpful references

Last update: 2023-07-04