Logging in with Multi-Factor Authentication
Note
If you are having trouble creating a new Megaport account, or logging in to an existing account, see Megaport Portal Authentication FAQs.
About Multi-Factor Authentication
MFA is an authentication method and security system that ensures all of your business accounts require more than one verification factor before they can be accessed. For example, a user name and password, and a code from an authentication app. MFA is a core component of a strong identity and access management (IAM) policy, and provides an extra level of security for your Megaport Portal account. We recommend that you use the Google Authenticator app when securing your accounts with MFA.
Each user enables MFA for their Megaport Portal login, where required. They should install a login verification app (such as Google Authenticator) on their digital device (phone, tablet, computer, and so on). When users log in, they check the login verification app for the token or code that they need to enter as the additional factor.
MFA benefits
The main benefit of MFA is that it enhances your organization’s security by requiring your users to identify themselves by more than a username and password. By themselves, usernames and passwords are vulnerable to cyber attacks and can be stolen by third parties. Enforcing the use of an additional verification factor such as a code from an authentication app increases the ability of your organization to remain safe from attacks from cyber criminals.
Full benefits of MFA include:
- Improved security
- Protection against unauthorized account access if credentials or devices are stolen
- SSO compatibility
- Regulatory compliance
For details on managing your MFA settings, see Securing your account with MFA.
Logging in with MFA
If you have MFA enabled for your profile, or if a Company Admin has enforced MFA globally for your company, you need to use MFA when logging in. If you don’t have MFA enabled for your profile, and your Company Admin has enforced MFA globally, you need to set up MFA the next time that you log in.
This allows you to set up MFA based on your company’s global MFA settings and/or your personal security preference.
To log in with MFA
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Visit the Megaport Portal.
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Enter your email and password, then click Login. If you are logging in with Google, click Login with Google instead.
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If you already have MFA enabled, enter the code from the authenticator app and click Verify to log in.
If you don’t have MFA enabled, the Multi-Factor Authentication screen appears for you to set up MFA.
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Scan the QR code with the authenticator app on your phone (for example, Google Authenticator).
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Enter the one-time token generated by the authenticator app.
Using Google Authenticator, this is a series of six numbers. -
Click Enable MFA.
MFA is enabled and you are logged in to the Megaport Portal.
After MFA is enabled, you need to supply a valid token from the authenticator app every time you log in to the Megaport Portal, in addition to your email and password.
Note
After entering an incorrect token five times, your account will be locked. A Company Admin can reactivate a user’s status in the Megaport Portal on the Company > Manage Users page. For details, see Adding and Modifying Users.
Logging in after MFA has been reset for your profile
If you have MFA enabled and your Company Admin has reset MFA for your profile since the last time you logged in, you need to set up MFA again to log in to the Megaport Portal. You will not be able to log in until you have done so.
Your previous MFA codes will no longer be valid and you must scan the QR code again for the authentication app to generate new codes. If you cancel out of this setup, you will be prompted again to set it up the next time you try to log in.
To log in after MFA has been reset for your profile
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Visit the Megaport Portal.
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Enter your email and password, then click Login. If you are logging in with Google, click Login with Google instead.
The Multi-Factor Authentication screen appears stating that a Company Admin has reset and disabled your MFA code, and that you need to set up MFA again to log in.
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Scan the QR code with the authenticator app on your phone (for example, Google Authenticator).
- Enter the one-time token generated by the authenticator app.
Using Google Authenticator, this is a series of six numbers. - Click Enable MFA.
MFA is enabled and you are logged in to the Megaport Portal.
After MFA is enabled, you need to supply a valid token from the authenticator app every time you log in to the Megaport Portal, in addition to your email and password.
Note
After entering an incorrect token five times, your account will be locked. A Company Admin can reactivate a user’s status in the Megaport Portal on the Company > Manage Users page. For details, see Adding and Modifying Users.