Skip to main content
See these FAQs for common questions, suggestions, and resolutions.

​
Is there more than one level of managed account?

No, a partner account can have multiple managed accounts but a managed account cannot have its own managed accounts. For more information, see Partner Program Account Hierarchy.

​
Does a managed account receive a bill directly from Megaport?

No, managed account invoices are collated and billed to the partner account.

​
Does an end customer have access to their managed account?

Yes, if the partner has segregated the services into a separate managed account then they can create a user role that provides access for the end customer.

​
Can an end customer in a managed account access the partner account?

No, a managed account user can only access their own account and not log in upwards to the partner account or laterally to other managed accounts not owned by the end customer.

​
Does a managed account user have permission to associate with a reseller?

Yes, you can move between a partner reseller account and a managed account with approval from all parties (Megaport, the partner, and the end customer).

​
Can a managed user change the company name or billing market information?

No, only a partner account user can change the company name or managed account billing details.
Last modified on August 21, 2026