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To streamline communication between the Megaport Support team and your organization, we need to know how to contact your internal support team. During the initial account setup, a Company Admin or Sales Team member enters the support phone number and email. These details provide a way for us to reach out if you need any assistance. Here are the contact detail requirements by account type: After the support details are added to an account, they can be edited by certain account users but they cannot be deleted. The viewing and editing permissions by account type are:
  • Company Admins can view and edit support contact details.
  • Direct account users can view the support contact details, but cannot edit them.
  • Managed account users supported by their partners can view the support contact details, but cannot edit them.
  • Managed account users supported by Megaport cannot view or edit support contact details.
New and existing accounts without any provisioned services cannot place orders until their account setup is complete, including support contact details and a billing market. For more information, see Enabling Billing Markets. You can still add services to a saved configuration and view pricing, but the services cannot be ordered until account setup is complete.
To edit support details
  1. Visit the and log in.
  2. Choose User Menu > Admin Settings > Account Contacts.
  3. Enter the phone number of your internal support team.
    The number is validated against the billing market format of your billing contact phone number.
  4. Enter the email address of your internal support team.
    The email format and address is validated against the email address provided during account sign up.
  5. Click Save.
Last modified on August 21, 2026