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This topic describes how to view service logs and usage reports for a Port, Virtual Cross Connect (VXC), Megaport Internet connection, and IX in the Megaport Portal. These detailed logs and reports help you monitor connections, evaluate performance, and troubleshoot issues with your Megaport services. For information about monitoring maintenance and outage events that affect your services, including current, scheduled, and past events, see Monitoring Maintenance and Outage Events. Megaport offers a public API that you can use to access the services available through the service logs and usage reports. To view the API documentation, see dev.megaport.com. For information about API monitoring, see Monitoring Service Status with the API and Setting up OpenMetrics for Service Monitoring.

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Viewing service logs

Viewing the Service Logs is a simple way to monitor the activity and performance of your Megaport services. For example, you can view the status of a Port or if a BGP session is down on a VXC. Megaport starts reporting metrics as soon as the service is live in the Megaport Portal. A Port’s Billing graph starts reporting metrics either when it goes live, or 14 days after it is configured. For more information about billing and Port contracts, see Port Pricing and Contract Terms. To view service logs for a Port
  1. Log in to the and choose Services.
  2. Click the gear icon next to the Port.
  3. On the Port Details page, click Logs.
    The Service Logs page appears. The 100 most recent events are displayed. A green check mark indicates that the service is running. A yellow warning icon indicates that there is a potential issue with the service.
Company Admins see an additional Activity Logs tab next to Service Logs. The Activity Logs tab displays user activity for the Port, such as configuration changes and other administrative actions. For more information about activity logs, see Viewing Activity Logs.
For more information about investigating issues, see Troubleshooting.
To view service logs for a connection
  1. Log in to the and choose Services.
  2. Click the gear icon next to the VXC, Megaport Internet connection, or IX.
  3. On the Connection Details page, click Logs.
    The Service Logs page appears. The most recent log events are listed first. The 100 most recent events are displayed. A green check mark indicates that the service is running as expected, or shows a non-critical event such as a change in speed. A yellow warning icon indicates that there is an event that requires attention.
Company Admins see an additional Activity Logs tab next to Service Logs. The Activity Logs tab displays user activity for the connection, such as configuration changes and other administrative actions. For more information about activity logs, see Viewing Activity Logs.
For more information about investigating issues, see Troubleshooting.

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Viewing usage details

You can access a Service Graph to view usage details for a Port, VXC, or Megaport Internet connection. The Service Graph provides a visual representation of the service usage over time. You can view the graphs for a specific date range. The Service Graph provides helpful information such as errors, optical signal levels, inbound/outbound packets, and inbound and outbound traffic. The graph is useful for comparing monthly usage on a Port or connection. You can export the service usage data in comma-separated values (CSV) format for analysis in spreadsheets and databases. You can access a Service Graph from these locations:
  • From the Services page, click the gear icon, then select Telemetry.
    You will see Service Graphs for the selected service only.
  • From Monitoring & Diagnostics > Service Telemetry.
    This page shows usage for multiple services. You can filter the information for a specified date range and select a metric to display. For more information, see Monitoring Services using the Service Telemetry Page.
The Service Graph is updated every 5 minutes.
To view usage details for a Port on the Services page
  1. Log in to the and choose Services.
  2. Click the gear icon next to the Port.
  3. On the Port Details page, click Telemetry.
    The Service Graph page appears, showing all available metric graphs.
    The controls above the graphs apply to all graphs at once. When you change a control, every graph updates together.
  4. In the Date Range field, enter the range of dates for which to view usage details.
    Select from the following options:
    • Last hour
    • Last 12 hours
    • Last 24 hours
    • Last week
    • Last month
    • Last 3 months
    • Last 6 months
    • Last 12 months
    • Custom - Enter a custom date range using the date picker.
    The default time range is the last 24 hours.
  5. In the Resolution control, select the resolution for the graph data: 5 min, Daily, or Monthly.
    The available resolutions depend on the selected date range:
    • 5 min is available only for ranges of 3 months or less.
    • Daily is available for any range.
    • Monthly is available only for ranges greater than 3 months.
    Resolutions that the selected date range does not support are grayed out and unavailable, with a tooltip explaining why.
  6. If you selected Daily or Monthly resolution, select one or more values in the Aggregate control to plot on the graph: Average, Peak, 95th percentile, or Minimum. The Aggregate control is not shown for 5 min resolution.
  7. You can customize the graphs by selecting or clearing the In errors/second, Out errors/second, Tx Power dBm, Rx Power dBm, In pps, Out pps, In Mbps, Out Mbps, and Configured speed Mbps check boxes to show or hide data. Use the mouse to hover over a specific data point to see the values and exact timestamp.
  8. Click Export CSV to download the Port usage data for all metrics in a single CSV file.
    You can use the CSV file to import the data into spreadsheets and databases. You can open the CSV file in any text editor. The exported data uses the selected resolution.
  9. Click UTC or your local time zone to change the time zone.
To view usage details for a connection
  1. Log in to the and choose Services.
  2. Click the gear icon next to the VXC, Megaport Internet, or IX connection.
  3. On the Connection Details page, click Usage.
    The Service Graph page appears, showing all available metric graphs.
    The controls above the graphs apply to all graphs at once. When you change a control, every graph updates together.
  4. In the Date Range field, enter the range of dates for which to view usage details.
    Select from the following options:
    • Last hour
    • Last 12 hours
    • Last 24 hours
    • Last week
    • Last month
    • Last 3 months
    • Last 6 months
    • Last 12 months
    • Custom - Enter a custom date range using the date picker.
    The default time range is the last 24 hours.
  5. In the Resolution control, select the resolution for the graph data: 5 min, Daily, or Monthly.
    The available resolutions depend on the selected date range:
    • 5 min is available only for ranges of 3 months or less.
    • Daily is available for any range.
    • Monthly is available only for ranges greater than 3 months.
    Resolutions that the selected date range does not support are grayed out and unavailable, with a tooltip explaining why.
  6. If you selected Daily or Monthly resolution, select one or more values in the Aggregate control to plot on the graph: Average, Peak, 95th percentile, or Minimum. The Aggregate control is not shown for 5 min resolution.
  7. You can customize the graphs by selecting or clearing the In pps, Out pps, In Mbps, Out Mbps, and Configured speed Mbps check boxes to show or hide data. Use the mouse to hover over a specific data point to see the values and exact timestamp.
  8. Click Export CSV to download the connection usage data for all metrics in a single CSV file.
    You can use the CSV file to import the data into spreadsheets and databases. You can open the CSV file in any text editor. The exported data uses the selected resolution.
  9. Click UTC or your local time zone to change the time zone.
  10. For VXCs, select the A-End (the Port) or B-End (the destination) of the VXC from the Source drop-down list. The selection applies to all graphs. On a VXC, you can view graphs from the A-End or B-End perspective. By default, the VXC graphs display the In and Out details from the perspective of the end you are viewing. In an Internet Exchange graph, you are simply connecting to that IX, so you can only view graphs for the A-End. Similar to IX, in a Megaport Internet graph you are connecting to the Transit router, so you can only view graphs for the A-End.
For information on how to view billing details for a connection, see VXC, Megaport Internet, and IX Billing.

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Helpful references

Last modified on September 11, 2026