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This topic describes how to view service logs and usage reports for a Port, MCR, MVE, VXC, NAT Gateway, and IX in the Portal. These detailed reports help you monitor connections, evaluate performance, and troubleshoot issues with your Megaport services.

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Viewing Service Telemetry

The Service Telemetry page provides a multi-service landing page that displays the status of all your services in one place. You can filter the services by type, status, and location. You can also view the details of a specific service searching for it by name, location, or service ID.
To search for multiple services at once, separate your search terms with commas. For example, enter Sydney, Melbourne, VXC. A service appears if it matches any of the terms. Search terms are not case-sensitive and can match part of a service name, location, or service ID. Terms can contain spaces, so you can search for locations with multiple words.
To view Service Telemetry
  1. Log in to the and choose Monitoring & Diagnostics > Service Telemetry.
    The Service Telemetry page appears, showing graphs for Ports, MCRs, MVEs, VXCs, NAT Gateways, and IX connections.
  2. In the Date Range field, enter the range of dates for which to view usage details. You can enter the date range manually using the date picker or select from the following options:
    • Last hour
    • Last 12 hours
    • Last 24 hours
    • Last week
    • Last month
    • Last 3 months
    • Last 6 months
    • Last 12 months
    • Custom - Enter a custom date range using the date picker.
    The default time range is the last 24 hours.
  3. From the Type drop-down list, select the service type.
    For a VXC connection, you can view graphs from the A-End or B-End perspective. By default, the VXC graph displays the in and out details from the perspective of the end you are viewing. Select the A-End (the Port) or B-End (the destination) of the VXC from the graph heading drop-down list.
  4. In the Metrics drop-down list, select a metric for which to view usage details.
    The available metrics depend on the selected service type. You can view a graph for one metric at a time.
    The metrics available for selection vary by service type. For example, Port provide more metrics than VXCs, and Routes Imported, Routes Filtered, Broadcast/Multicast, and Unknown Unicast are available only for IX connections.
  5. In the Resolution field, select the level of detail for the graph: 5 min, Daily, or Monthly.
    • 5 min resolution is available only for ranges of 3 months or less.
    • Daily resolution is available for any range.
    • Monthly resolution is available only for ranges greater than 3 months.
    For Daily or Monthly resolution, select one or more of Average, Peak, 95th percentile, and Minimum to plot those values on the graph. The Aggregate field is not shown for 5 min resolution. You can customize the graph by selecting or clearing the check boxes for In Mbps, Out Mbps, and Configured Speed to show or hide data. Use the mouse to hover over a specific data point to see the values and exact timestamp.
    • To export the telemetry data to CSV, select Export CSV. The exported data uses the resolution you selected.
    • To view a graph in a larger size, click the Expand graph icon at the top right of the graph. The graph opens in a larger size for better readability. To return to the Service Telemetry page, click close.

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Helpful references

Last modified on August 21, 2026