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Megaport charges a recurring monthly flat fee based on the MVE provisioned services consumed hourly in the course of the previous month. The MVE service is priced by the instance size you select when ordering an MVE. These fixed monthly prices include the MVE, public IP address, and Megaport Internet connectivity. Megaport Internet costs might differ by market. VXCs between MVEs or other resources are billed separately. For more information, see the Planning Your Deployment topic for your provider: When you deploy an MVE, cost accrual begins immediately. In the Megaport Portal, you can make the following changes to pay-as-you-go or long-term contracts that are on standard pricing:
  • New MVE — In the Contract Term field, select No Minimum Term to pay-as-you-go, or select a 12, 24, 36, 48, or 60-month minimum term, billed monthly. The default term is 12 months. The term starts when you place the order. Longer contract terms have these benefits:
    • Fixed monthly cost.
    • Discounts based on the term duration. For example, a 24-month term has a 5% discount and a 36-month term has a 10% discount.
    See the MVE Overview for SD-WAN vendor-specific details on creating an MVE. In the Contract Renewal field, you can choose to automatically renew the contract at the same price and term length when the current term ends. For more information, see Managing Minimum Term Renewal.
  • Existing MVE on a minimum term — Renew a 12, 24, 36, 48, or 60-month minimum term, extend to a longer term, or shorten the term. You can extend a minimum term at any time; however, you can only shorten it during the last calendar month of the term. In the Contract Renewal field, enable Automatically Renew at the same price at the end of Contract Term to automatically renew the contract at the same discounted price and term length at the end of the contract. If you do not renew the contract, at the end of the term, the contract automatically rolls over to a month-to-month contract for the following billing period, at the same price, without term discounts. For more information, see Managing Minimum Term Renewal. For more information about changing a term, see Changing a contract term.
  • Existing contract term — Upgrade a contract term at any time.
  • Expired MVE term — Renew a term contract after it has expired.
To provide adequate time to extend or renew the MVE contract, Megaport will notify you via email 1 month ahead of the term expiration and 1 week before a price change.

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Changing a contract term

In the Portal, you can make the following changes:
  • Add a term to an MVE.
  • Extend the term on an existing MVE contract.
  • Renew a term in the final 30 days of an MVE contract, before the term expires.
After changing an existing term, the new term begins immediately.
Not all contract terms can be changed in the Portal (the option will be grayed out). Contact your Megaport Account Manager for more information.
To add, extend, or renew a contract term
  1. In the , go to the Services page and locate the MVE you want to change.
  2. In the Actions section for the MVE, click Details.
  3. Select the Billing tab.
  4. In the Term Management section, review the current contract for this MVE.
    The term, start date, and end date are shown.
  5. In the Contract Term field, select the new term for the MVE.
    MVEs that are under a contract term or on pay-as-you-go billing start their new contract term immediately.
  6. In the Contract Renewal field, enable Automatically Renew at the same price at the end of Contract Term to automatically renew the contract at the same discounted price and term length at the end of the contract. If you do not renew the contract, at the end of the term, the contract automatically rolls over to a month-to-month contract for the following billing period, at the same price, without term discounts. For more information, see Managing Minimum Term Renewal.
  7. Click Save.
The Portal accepts the new term at the current standard rate and applies any applicable term discounts at the new term start date. The new term and end date appear in the Term Management section of the Billing tab. For more information, see MVE Billing.

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Cancellation

You can cancel an MVE at any time. Canceling an MVE on a contract term will result in an early termination fee (ETF) equivalent to 100% of the remainder of the term.
For more information, see the relevant topic for your provider:

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Helpful references

Last modified on August 21, 2026