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This topic describes how to configure and manage . Port diversity improves the robustness of your network by providing Port services on different physical devices at a single Megaport location. Ports are assigned to diversity zones. A diversity zone groups devices at the same location to ensure that services are provisioned on physically separate devices that always remain diverse. Assigning Ports to diversity zones reduces the risk of service interruption due to an impacting event on a single device. For example, during scheduled maintenance, no more than one diversity zone at a given data center location will experience downtime at any moment. If a Port in a diversity zone experiences scheduled downtime, Ports in the other zone at the same location are not affected by that same scheduled maintenance. Ports deployed at locations supporting diversity are zoned into one of two groups - red or blue. In the Megaport Portal, the Services page List view shows a Port’s diversity zone assignment as a red or blue label once the Port is live. While a Port is in Configured status awaiting its physical Cross Connect, the List view shows a Download LOA action in place of the diversity zone label. This information is not shown in the Services page Diagram view. At locations where diversity is supported, you can:
  • Create a new Port on a device that is diverse from an existing Port
  • Create multiple Ports or LAG bundles as a diverse pair in the same order

Configuring a Port for diversity

When you create a new Port, you can make it diverse from an existing Port or create a diverse pair of Ports at the same time, with one in each diversity zone.
A Port ordered to a specific zone always remains in that zone. To change a Port diversity zone after placing the order, you must cancel and re-order the Port.
To configure a Port for diversity
  1. Log in to the and choose Services.
  2. Click Add Services, then select Port. The Create Port page opens.
  3. In the Details section, specify a Port Name, then in the Location section, select a data center location for the Port.
    Use the Search field to find a location by metro name, country, data center name, or provider name. You can also search by address details, such as a street, city, state, or postcode. Alternatively, browse the region tabs, then select a location.
  4. In the Provider section, select a data center provider and data center.
    Only providers and data centers available at your selected location are listed. If your search term in the Location section matches a specific provider or data center, the Provider list narrows to that provider. If the term matches only a metro or country, the Provider list shows every provider available at that location.
  5. In the Configuration section, specify these fields:
    • Port Speed — Select the required Port speed. Port capacity depends on location and service availability. Ensure that your equipment is capable of interfacing with the selected speed. If Port diversity is available at the location and speed you select, a Diversity Option drop-down list is enabled. If Port diversity is not available at your preferred location, contact a Megaport Sales representative for more information.
    • LACP & LAG Ports — Enable LACP on Port if you want the Port to be a member of a LAG. To enable LACP, the Port speed must be 10 Gbps or higher. Select the number of Ports in the LAG, up to a maximum of 8. For more information about LAG, see Creating a Link Aggregation Group.
  6. In the Pricing section, select a Contract Term and set Contract Renewal. For more information, see Port Pricing and Contract Terms.
  7. In the Add-ons section, review the following:
    • Cross Connect — If the location has Cross Connect availability, a option appears in the Add-ons section. Enable the Cross Connect add-on to add a Cross Connect to your Port order. The monthly rate and one-time fee for the Cross Connect appear on the card. For more information, see Ordering a Cross Connect.
  8. In the Resource Tags section, add any tags you want to apply.
    • Resource Tags — You can use resource tags to add your own reference metadata to a Megaport service.
      To add a tag:
      1. Click Add Tags.
      2. Click Add New Tag.
      3. Enter details into the fields:
        • Key — String, maximum length 128 characters. Valid values are a-z 0-9 _ : . / \ -
        • Value — String, maximum length 256 characters. Valid values are a-z A-Z 0-9 _ : . @ / + \ - (space)
      4. Click Save. If you already have resource tags for that service, you can manage them by clicking Manage Tags.
      Never include sensitive information in a resource tag. Sensitive information includes commands that return existing tag definitions and information that will identify a person or company.
  9. Review the order summary.
    The summary shows Port Diversity enabled and the diversity zones for the Ports. If you created a diverse pair of Ports, the monthly charge includes both Ports. If a Cross Connect has been ordered, the summary also shows the monthly rate and the one-time fee for the Cross Connect.
  10. Click Add Port.
    The newly created Ports, their diversity zones, and the monthly charges are added to your cart.
  11. Click Review Order to deploy the new Ports now, or click Save to save the configured services before placing the order.
  12. Click Create Port to add more Ports in other locations or click Order Now to start provisioning your new Ports.
After the Ports are provisioned, Megaport generates Letters of Authorization (LOAs) specifying the demarcation point to be applied.
  1. Click Download LOA next to the new Ports on the Services page.
    Megaport will also send you the LOA PDF by email.
  2. Provide the LOAs to your data center operator to establish the physical Cross Connects from your network device to your new Ports.
The cost of a new cross connection and any related VXC fees are the responsibility of the customer, as outlined in Megaport’s Global Services Agreement.
After the Port has been provisioned and deployed, you have access to the Megaport network and can start adding Virtual Cross Connects (VXCs) to the Port. For more information about adding VXCs, see Creating a VXC.
Last modified on September 21, 2026