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You can terminate a Port directly from the Megaport Portal. Terminating a Port on a contract term will result in an early termination fee (ETF) equivalent to 100% of the remainder of the term. For more information about Port contract terms, see Port Pricing and Contract Terms. You can waive the ETF yourself by ordering an eligible replacement service. For more information, see Managing Early Termination Fees (ETF Management). To terminate a Port
  1. In the , go to the Services page.
  2. Click the trash icon next to the Port you want to terminate. The Terminate Services window appears. Early termination fees will display here, if applicable.
  3. In the Cancellation Reason drop-down list, select the reason that you are terminating the Port. We use this information to help us improve your customer experience. These options are available:
    • Moving to a Cloud-Native Solution
    • Changing Data Centers
    • Ordered in Error or Reordering
    • Proof of Concept / Test
    • Project Ended
    • Switching to Alternative Provider
    • Pricing
    • Product Performance
    • Reason not Listed
    • Ordered in Error or Reordering should be selected if you have upgraded or downgraded the service speed and re-ordered.
    • Reason not Listed should be selected to specify a different reason to those listed. Use the free text field to explain the reason for terminating the service. This field has a maximum of 400 characters.
    • You can also provide additional details in the free text field for any of the cancellation reasons.
  4. Click Yes, Terminate Service to confirm the Port termination, or click No, Keep Services to cancel.
    The Port and its associated VXCs are deleted from the Megaport network.     Terminating a Port that is configured as part of a diversity pair reverts the diversity setting of the other Port in the pairing. For example, if Port 1 is diverse from Port 2 and you terminate Port 2, Port 1 loses its diversity setting. You are prompted for confirmation.

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Terminating a diverse Port

Usually, terminating a Port that is deployed in a diversity-enabled location is the same as terminating any other Port. However, if you configure a new, unpurchased Port to be diverse from a deployed Port, and you then delete the deployed Port, the new Port will lose its diversity setting.
For example, consider the following scenario:
  • Port 1 is purchased and deployed.
  • Port 2 is configured to be diverse from Port 1, but you haven’t finalized the order.
In this scenario, if you terminate Port 1 then Port 2 will have its diversity setting removed after you confirm the termination. To reconfigure Port 2 to be diverse from a different Port, you must edit Port 2. For more information about diverse Ports, see Port Diversity.
Last modified on August 21, 2026