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You can provide Portal access to those who make financial decisions for the registered company by creating specific user roles: Finance or Financial Contact. These roles determine the user’s permissions to manage the account.
Only Company Admins can create or edit user roles.
A Finance user can:
  • Place and approve orders
  • View and delete services
  • Create, view, and modify service keys
  • View financial data
  • Make payments
  • Create, edit, and delete credit card records
The Financial Contact role is similar to a Finance role, but does not have permissions to place or approve orders, delete services, or administer service keys. A Financial Contact user can:
  • View and design services
  • View the Megaport Marketplace profile
  • View financial data
  • Make payments
  • Create, edit, and delete credit card records
To create a financial user role
  1. Visit the and log in.
  2. Choose User Menu > Admin Settings > Manage Users. The Manage Users page appears. On this page, you can view existing users, add a new user, edit existing user permissions and contact information, and reset Multi-Factor Authentication per user.
  3. Click New User to create a new Finance user role.
  4. Provide the following information:
    • Contact details — The first name, last name, email address, and phone number of the financial contact.
    • Role — The financial role for the new user. Permissions vary by role.
  5. Click Save. For more information about user roles and permissions, see Managing User Roles.
Last modified on August 21, 2026