Portal users
Do I need to use Multi-Factor Authentication (MFA) to log in to the Megaport Portal?
Yes, MFA is mandatory for all users to log in to the Megaport Portal. If you are having trouble logging in with MFA, see Logging in to the Megaport Portal.What if I enter an incorrect password or token several times?
After five failed login attempts, your account will be locked. To have your account reactivated, contact your Company Admin. For more information about account lockout, see Account lockout.My username has stopped working and I get a ‘Bad session token error’
Either your username or your password is incorrect. Your username is the primary email address associated with your company’s Megaport account.If required, your password can be reset at the Megaport Portal login page .
What is a trace ID on a login error?
When a login attempt fails, through the Megaport Portal login page, a social or SSO redirect, or an API token request, the response might include a trace ID. The trace ID uniquely identifies the failed authentication request and can be provided to Megaport Support to help troubleshoot the issue. Trace IDs are specific to authentication failures.Not every authentication failure displays a trace ID. Simpler failures, such as an incorrect password, do not generate one. If a login error does not include a trace ID, provide Megaport Support with the error message, how you attempted to log in, the approximate time of the error, and your time zone.
- Copy the trace ID shown in the error message.
- Provide it to Megaport Support along with a brief description of what you were trying to do.
4b8ad8c6904e562a6c236c5798e57a23. Copy and provide the complete value to Megaport Support.
If you are building a client that uses the authentication endpoints, check failed requests for the trace-id response header and failed redirects for the trace_id query parameter. Include the trace ID in your error handling so users can provide it when contacting Megaport Support.
The trace ID does not change the failure reason returned. It provides an additional reference that Megaport Support can use to identify the failed request.
What if I don’t know the primary email address associated with my Megaport account?
Megaport cannot provide email addresses over the phone due to privacy policies. We suggest you contact your Megaport Company Admin who can find this information in the Manage Users section of the Portal.What are the password complexity rules?
The Megaport Portal password policy enforces minimum password complexity rules. Your password must contain:- At least 8 characters
- Uppercase characters (A-Z)
- Lowercase characters (a-z)
- Numbers (0-9)
- At least one special character: ^ $ * . [ ] ( ) ? ” ! @ # % & / \ , > < ’ : ; | _ ~ ` = + -
Can Megaport see my password? How do you know if I meet the complexity requirements?
Megaport doesn’t store passwords in clear text and they are hashed. Validation will occur on entering a new password to ensure it meets the complexity rules.How do I change my password?
If you are unable to log in, click Forgot Password on the login page to receive an email to update your password. If you have access to the Megaport Portal, you can change your password by choosing User Menu > User Settings > Profile, and clicking Change Password. You will be asked to enter your old password, new password, and re-enter the new password.Who can change email addresses in the Megaport Portal?
Only the user has the ability to change their email address by choosing User Menu > User Settings > Profile, and clicking Change Email. Company Admins and Megaport cannot change another user’s email address.What is the support reference shown when my login fails?
Some login errors display a support reference on the Megaport Portal error page. If a support reference is shown, copy it and include it in your support request to help us investigate the issue more quickly. For more information, see Contacting Support.API users
How will mandatory MFA affect API users?
You will need to use API keys to access Megaport APIs. API keys are the recommended authentication method for API users. If you are currently using a user account with a username and password to access Megaport APIs, we recommend that you switch to using API keys as soon as possible.For more information about creating API keys, see Creating an API Key.