Troubleshooting MVE Connectivity - Megaport Documentation

Troubleshooting actions

Action	Steps
Verify MVE/SD-WAN configurations	Confirm this information: Ensure SD-WAN login credentials are accurate. Ensure the MVE has has the correct license and template/workflow. Verify the instance size and software version. Verify the MVE interface status, including configuration values for IP addresses and subnets, VLAN, bandwidth, and ASNs. For gateway and interconnect connectivity, check sessions, bandwidth, BGP status, and BGP neighbor status. For more information about Megaport SD-WAN providers, see MVE Overview.
Verify MVE Public IP Address, Gateway IP Address in Megaport Internet connection details	Each MVE is assigned a public IP address by a Megaport configured DHCP server. To check the assigned IP address: From the Megaport Portal, go to the Services page and locate your target MVE. Click the gear icon next to the Megaport Internet connection and the public IP address assigned to the MVE appears.
Ping tests from MVE	Run tests from MVE to the following destinations: MVE default gateway IP address SD-WAN management server/controller Public IP (for example, ns1.google.com, 8.8.8.8) A ping test transmits data packets to a specific IP address and either confirms or denies connectivity between IP-networked devices. In the case of confirmation, a ping test shows the latency (the response time) of the connection. If you need to contact Support about this issue, provide the results from the ping tests.

Next steps

If the troubleshooting actions do not resolve your issue, contact support. Before contacting support for assistance, collect the following information.

Provide details of all troubleshooting steps.
For example, if you set up loops, note where they were located and their direction. If you ran ping tests, provide the output.

For more information about when a field service technician is needed onsite at the data center, see Customer Field Services.

​Troubleshooting actions

​Next steps

Troubleshooting actions

Next steps