Troubleshooting MCR With Other Issues - Megaport Documentation

You can verify MCR status from the Megaport Portal. On the Services page in the Portal, find the MCR and mouse over its icon. A message displays the status of the service. The color of the icon also indicates the service status.

Troubleshooting actions

Action	Steps
Check Network Address Translation (NAT) filters	Review your filters to ensure that they are preventing incoming traffic from interfering with your internet and network. Ensure that NAT filtering is active on your routers. For more information, see How MCR Performs NAT.
Check route filters	Ensure your route filters are working as expected. Route filtering provides selective control over which networks are discoverable between Border Gateway Protocol (BGP) neighbor routers. Route filtering is configured to influence the routing path and manage redundancy while improving security. For more information, see MCR Route Filtering.
Verify MCR settings from the Megaport Portal	Verify your MCR settings from the Megaport Portal. For more information, see the How to Check MCR Settings video above.

Next steps

If the troubleshooting actions do not resolve your issue, contact support. Before contacting support for assistance, collect the details of all troubleshooting steps. For example, if loopbacks were placed, note where they were located and their direction.

For more information about when a field service technician is needed onsite at the data center, see Customer Field Services.

​Troubleshooting actions

​Next steps

Troubleshooting actions

Next steps