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This topic describes how to provide your internal tech support contact details in the Megaport Portal. To streamline communication between the Megaport Support team and your account, company, or organization, we need to know how to contact your internal support team. During initial account setup, a Company Admin or Sales Team member enters the support phone number and email address. These details provide a way for us to reach out should you need any assistance. Here are the contact detail requirements by account type: After support details have been added to an account, certain users can edit them. However, for new accounts and accounts without provisioned services, the details cannot be deleted. The viewing and editing permissions by account type are:
  • Company Admins can view and edit support contact details.
  • Direct account users can view the support contact details, but cannot edit them.
  • Managed account users supported by their partners can view the support contact details, but cannot edit them.
  • Managed account users supported by Megaport cannot view or edit support contact details.
Partners can find more information in the Megaport Partner Program overview and the Megaport Partner Portal Documentation.
New and existing direct accounts without any provisioned services cannot place orders until their account setup is complete, including technical support contact details and a billing market. You can still add services to a saved configuration and view pricing, but the services cannot be ordered until the account setup is complete.
Your Contact At Megaport This page will also show the email addresses of your Megaport Account Manager or Customer Success Manager. To enter support details
  1. Visit the and log in.
  2. Choose User Menu > Admin Settings > Account Contacts.
  3. Enter the phone number of your internal support team.
    The number is validated against the billing market format of your billing contact phone number. Megaport requires a technical support team phone number and team email address for new direct accounts and for existing direct accounts without any provisioned services.
  4. Enter the email address of your internal support team.
    The email format and address is validated against the email address provided during account sign up.
  5. Click Save.
Last modified on August 21, 2026