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You can terminate a VXC directly from the Megaport Portal. VXCs can be individually terminated or are terminated as part of terminating the attached Port, MCR, or MVE. Terminating a VXC on a contract term will result in an early termination fee (ETF) equivalent to 100% of the remainder of the term. For more information about VXC contract terms, see VXC Pricing and Contract Terms. You can waive the ETF yourself by ordering an eligible replacement service. For more information, see Managing Early Termination Fees (ETF Management).
Terminating an MVE automatically deletes all of its associated VXCs, including the Megaport Internet connection. For more information about terminating an MVE, see Terminating an MVE.
To terminate a VXC
  1. In the , go to the Services page.
  2. In the Actions section for the VXC you want to terminate, click Delete. The Terminate Services screen appears. Early termination fees will be shown here, if applicable.
  3. In the Cancellation Reason drop-down list, select the reason that you are terminating the VXC. We use this information to help us improve your customer experience. These options are available:
    • Moving to a Cloud-Native Solution
    • Changing Data Centers
    • Ordered in Error or Reordering
    • Proof of Concept / Test
    • Project Ended
    • Switching to Alternative Provider
    • Pricing
    • Product Performance
    • Reason not Listed
    • Ordered in Error or Reordering should be selected if you have upgraded or downgraded the service speed and re-ordered.
    • Reason not Listed should be selected to specify a different reason to those listed. Use the free text field to explain the reason for terminating the service. This field has a maximum of 400 characters.
    • You can also provide additional details in the free text field for any of the cancellation reasons.
  4. Click Yes, Terminate to confirm the VXC termination, or click No, Keep Services to cancel.
    The VXC is deleted from the Megaport network.
Last modified on October 29, 2026