Documentation Index
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This help topic describes the Megaport Advanced Services.
| Name | Service Overview | Engagement Model |
|---|---|---|
| Configuration Assistance | Task-based professional services providing hands-on configuration and implementation support for Megaport core service deployments, migrations, and cutovers. This offering delivers fixed-outcome execution based on customer-provided, pre-defined designs. | Delivered as a fixed scope, coordinated engagement. |
| Project Services | Provides comprehensive support for large or complex digital transformation initiatives. This includes infrastructure auditing, custom network design, implementation, and dedicated project management. The service covers a wide range of technologies across Megaport services, integrated vendor solutions, and customer hybrid-cloud infrastructure. | A long-term, project-based engagement that utilizes dedicated technical resources for the duration of the initiative. |
| Premium Support | An enterprise-grade operational service designed for organizations that require ongoing technical advocacy, proactive network monitoring, regular health reviews, cost optimization, and accelerated escalation paths. | An ongoing operational support framework delivered through a subscription service model. This offering includes an assigned Technical Account Manager (TAM) who serves as a dedicated extension of the customer’s team. |
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