> ## Documentation Index
> Fetch the complete documentation index at: https://docs.megaport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Next Steps

> This help topic describes the information you need to provide support if you cannot resolve an issue through the published troubleshooting information.

export const Image = ({src, alt = '', caption, width, height, shadow}) => {
  const errorPrefix = '\x1b[31;1;4mERROR\x1b[0m: Image -';
  if (typeof src !== 'string') {
    src = String(src);
  }
  if (!src || src === 'undefined') {
    console.error(`${errorPrefix} \`src\` is required — rendering an empty string instead`);
    return <></>;
  }
  const img = <img className={['mega-image-style', shadow ? 'shadow' : ''].join(' ')} src={src} alt={alt} width={width} height={height} style={{
    display: 'block'
  }} />;
  return caption ? <figure>
      {img}
      <figcaption style={{
    textAlign: 'center',
    width
  }}>{caption}</figcaption>
    </figure> : img;
};

If you are unable to resolve your issue through any of the troubleshooting topics, contact Megaport Support. Before contacting support for assistance, collect the following information.

## Megaport required data

* **Company Name** -- Provide the Company Name associated with the service. If you are working on behalf of another company, make sure you have been set up as a user on their Megaport account to receive support.
  For user details, see [Adding and Modifying Users](/portal-admin/user-management).

* **Service ID** (if applicable) -- The Service ID is a unique alphanumeric reference associated with each service. The Service ID appears next to the service name on the Services page.
  <Image src="/images/troubleshooting/service-id.png" alt="Service ID" shadow={true} width={700} />

* **Details of inquiry, question, or requirement** -- Provide a detailed summary of how Megaport can assist. If relevant, provide any screenshots or links to documentation.

## Helpful references

* [Customer Field Services](/finance/customer-field-services)
* [Providing Debug Information for Faster Support](/troubleshooting/debug)
* [Contacting Support](/support/contact)