> ## Documentation Index
> Fetch the complete documentation index at: https://docs.megaport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Overview

> This help topic introduces the troubleshooting section.

export const Video = ({url, text, duration, description}) => {
  const errorPrefix = '\x1b[31;1;4mERROR\x1b[0m: Video -';
  if (typeof url !== 'string') {
    url = String(url);
  }
  if (typeof text !== 'string') {
    text = String(text);
  }
  if (!url || url === 'undefined') {
    console.error(`${errorPrefix} the \`url\` property is required — rendering an empty string instead`);
    return <></>;
  }
  if (!text || text === 'undefined') {
    console.error(`${errorPrefix} the \`text\` property is required — rendering an empty string instead`);
    return <></>;
  }
  const youtubeIconMask = "url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 576 512'%3E%3Cpath d='M549.7 124.1c-6.3-23.7-24.8-42.3-48.3-48.6C458.8 64 288 64 288 64S117.2 64 74.6 75.5c-23.5 6.3-42 24.9-48.3 48.6-11.4 42.9-11.4 132.3-11.4 132.3s0 89.4 11.4 132.3c6.3 23.7 24.8 41.5 48.3 47.8C117.2 448 288 448 288 448s170.8 0 213.4-11.5c23.5-6.3 42-24.2 48.3-47.8 11.4-42.9 11.4-132.3 11.4-132.3s0-89.4-11.4-132.3zM232 336V176l142.7 80z'/%3E%3C/svg%3E\")";
  return <div className="video-callout">
      <div className="callout my-4 flex gap-3 overflow-hidden rounded-2xl border px-5 py-4">
        <div className="mt-0.5 w-4 shrink-0" data-component-part="callout-icon">
          <svg aria-hidden="true" className="size-4 shrink-0" style={{
    WebkitMaskImage: youtubeIconMask,
    maskImage: youtubeIconMask,
    WebkitMaskRepeat: 'no-repeat',
    maskRepeat: 'no-repeat',
    WebkitMaskPosition: 'center',
    maskPosition: 'center',
    backgroundColor: '#0284c7'
  }} />
        </div>
        <div className="min-w-0 w-full text-sm" data-component-part="callout-content">
          <strong>
            Video:{' '}
            <a href={url} target="_blank" rel="noopener noreferrer">
              {text}
              <span className="sr-only"> (opens in a new tab)</span>
            </a>
          </strong>
          {}
          {duration && <> ({duration})</>}
          {}
          {description && <p className="mt-1 mb-0 text-xs text-gray-500 dark:text-gray-400">
              {description}
            </p>}
        </div>
      </div>
    </div>;
};

export const InlineImage = ({src, alt, height = 16, shadow, width}) => {
  const errorPrefix = '\x1b[31;1;4mERROR\x1b[0m: InlineImage -';
  if (typeof src !== 'string') {
    src = String(src);
  }
  if (!src || src === 'undefined') {
    console.error(`${errorPrefix} \`src\` is required — rendering an empty string instead`);
    return <></>;
  }
  if (typeof alt !== 'string') {
    alt = String(alt);
  }
  if (alt === 'undefined') {
    console.error(`${errorPrefix} \`alt\` is required (use "" for decorative images) — rendering an empty string instead`);
    return <></>;
  }
  if (height) {
    height = height.toString().replaceAll(/\D/g, '');
  }
  if (width) {
    width = width.toString().replaceAll(/\D/g, '');
  }
  return <img className={['inline-icon', shadow ? 'shadow' : null, 'm-0'].filter(Boolean).join(' ')} src={src} alt={alt} height={height} width={width} style={{
    display: 'inline',
    verticalAlign: 'middle',
    maxHeight: height ? `${height}px` : undefined,
    maxWidth: width ? `${width}px` : undefined,
    height: height ? `${height}px` : undefined,
    width: width ? `${width}px` : undefined
  }} />;
};

This section helps you investigate errors and unexpected behaviors with your Megaport services. Each topic includes troubleshooting suggestions as well as next steps.

| **Feature**                                                                                                                                                              | **Topics**                                                                                                                                                                                                                                                                                                                             |
| :----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Activation**                                                                                                                                                           | <ul><li>[Activating Ports](/troubleshooting/activation)</li><li>[Errors When Ordering](/troubleshooting/errors/automation-fails)</li></ul>                                                                                                                                                                                             |
| **Ports and VXCs** <br /><br /><InlineImage src="/images/icons/port.svg" alt="" height={32} /><br /><br /><InlineImage src="/images/icons/vxc.svg" alt="" height={32} /> | <ul><li>[Port or VXC is Down or Flapping](/troubleshooting/port/down)</li><li>[Port Latency](/troubleshooting/port/latency)</li><li>[Port or VXC Packet Loss](/troubleshooting/port/packet-loss)</li><li>[Throughput or Speed](/troubleshooting/port/speed)</li><li>[VXC Connectivity](/troubleshooting/port/vxc-connection)</li></ul> |
| **MCR** <br /><br /><InlineImage src="/images/icons/mcr.svg" alt="" height={32} />                                                                                       | <ul><li>[MCR is Down or Unavailable](/troubleshooting/mcr/down)</li><li>[MCR Routing](/troubleshooting/mcr/routing)</li><li>[MCR BGP Session Down](/troubleshooting/mcr/bgp)</li><li>[Other MCR](/troubleshooting/mcr/other)</li></ul>                                                                                                 |
| **MVE** <br /><br /><InlineImage src="/images/icons/mve.svg" alt="" height={32} />                                                                                       | <ul><li>[MVE is Down or Unavailable](/troubleshooting/mve/down)</li><li>[MVE Internet Connectivity](/troubleshooting/mve/internet)</li><li>[SD-WAN Management Connectivity](/troubleshooting/mve/sd-wan-manager)</li></ul>                                                                                                             |
| **IX** <br /><br /><InlineImage src="/images/icons/ix.svg" alt="" height={32} />                                                                                         | <ul><li>[IX Connectivity](/troubleshooting/ix/connectivity)</li><li>[IX BGP Routing](/troubleshooting/ix/bgp-routing)</li><li>[IX BGP Session Down](/troubleshooting/ix/bgp-session)</li></ul>                                                                                                                                         |
| **Cloud** <br /><br /><InlineImage src="/images/icons/clouds.svg" alt="" height={32} />                                                                                  | <ul><li>[Address Space for Cloud Service Provider Peering](/troubleshooting/cloud/csp-address-space)</li><li>[Insufficient Capacity for ExpressRoute Circuit](/troubleshooting/cloud/expressroute-capacity)</li></ul>                                                                                                                  |
| **API**                                                                                                                                                                  | <ul><li>[Troubleshooting the API](/troubleshooting/api)</li></ul>                                                                                                                                                                                                                                                                      |
| **Next Steps**                                                                                                                                                           | <ul><li>[Testing in the Staging Environment](/troubleshooting/staging)</li><li>[Next Steps - Contacting Support](/troubleshooting/next-steps)</li><li>[Providing Debug Information for Faster Support](/troubleshooting/debug)</li></ul>                                                                                               |

## Quick Tip Videos

<Video url="https://youtu.be/g9mLuZPFwUs" text="How to Check the Service Status" duration="1:41" description="This video shows how to check the status of Megaport services from the Services page in the Megaport Portal, including how to identify service status using icon colors and tooltips." />

<Video url="https://youtu.be/rJU3yjCEn-o" text="How to Check the Port Status" duration="1:02" description="This video shows how to check the status of a Port from the Services page in the Megaport Portal, using the port icon color." />

<Video url="https://youtu.be/z7EBbhKV8pA" text="How to Check the MCR Status" duration="1:05" description="This video shows how to check the status of an MCR from the Services page in the Megaport Portal, using the icon indicators." />

<Video url="https://youtu.be/rDRe9sWKaPs" text="How to Check the MVE Status" duration="1:07" description="This video shows how to check the status of an MVE from the Services page in the Megaport Portal, using the icon indicators." />

<Video url="https://youtu.be/XSNm5q3d3n0" text="How to Check the Network Latency" duration="1:23" description="This video shows how to check latency between Megaport points of presence and compare latency values across the Megaport network." />

## Helpful tools

* [ping](https://en.wikipedia.org/wiki/Ping_\(networking_utility\))
* [traceroute](https://www.fortinet.com/resources/cyberglossary/traceroutes)
* [packet capture](https://www.thousandeyes.com/learning/glossary/packet-capture)