> ## Documentation Index
> Fetch the complete documentation index at: https://docs.megaport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Overview

> This help topic introduces the troubleshooting section.

export const Video = ({url, text, duration}) => {
  const errorPrefix = '\x1b[31;1;4mERROR\x1b[0m: Video -';
  if (typeof url !== 'string') {
    url = String(url);
  }
  if (typeof text !== 'string') {
    text = String(text);
  }
  if (!url || url === 'undefined') {
    console.error(`${errorPrefix} the \`url\` property is required — rendering an empty string instead`);
    return <></>;
  }
  if (!text || text === 'undefined') {
    console.error(`${errorPrefix} the \`text\` property is required — rendering an empty string instead`);
    return <></>;
  }
  return <div className="video-callout">
      <Callout icon="youtube" iconType="brands" color="#0284c7">
        <strong>
          Video:{' '}
          <a href={url} target="_blank" rel="noopener noreferrer">
            {text}
            <span className="sr-only"> (opens in a new tab)</span>
          </a>
        </strong>
        {}
        {duration && <> ({duration})</>}
      </Callout>
    </div>;
};

export const InlineImage = ({src, alt, height = 16, shadow, width}) => {
  const errorPrefix = '\x1b[31;1;4mERROR\x1b[0m: InlineImage -';
  if (typeof src !== 'string') {
    src = String(src);
  }
  if (!src || src === 'undefined') {
    console.error(`${errorPrefix} \`src\` is required — rendering an empty string instead`);
    return <></>;
  }
  if (typeof alt !== 'string') {
    alt = String(alt);
  }
  if (alt === 'undefined') {
    console.error(`${errorPrefix} \`alt\` is required (use "" for decorative images) — rendering an empty string instead`);
    return <></>;
  }
  if (height) {
    height = height.toString().replaceAll(/\D/g, '');
  }
  if (width) {
    width = width.toString().replaceAll(/\D/g, '');
  }
  return <img className={['inline-icon', shadow ? 'shadow' : null, 'm-0'].filter(Boolean).join(' ')} src={src} alt={alt} height={height} width={width} style={{
    display: 'inline',
    verticalAlign: 'middle',
    maxHeight: height ? `${height}px` : undefined,
    maxWidth: width ? `${width}px` : undefined,
    height: height ? `${height}px` : undefined,
    width: width ? `${width}px` : undefined
  }} />;
};

This section helps you investigate errors and unexpected behaviors with your Megaport services. Each topic includes troubleshooting suggestions as well as next steps.

<Note>
  These topics are hosted on the Megaport Documentation site ([https://docs.megaport.com/troubleshooting/](https://docs.megaport.com/troubleshooting/)) and open in a new window or tab.
</Note>

| **Feature**                                                                                                                                                              | **Topics**                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| :----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Activation**                                                                                                                                                           | <ul><li>[Activating Ports](https://docs.megaport.com/troubleshooting/activation/)</li><li>[Errors When Ordering](https://docs.megaport.com/troubleshooting/errors/automation-fails/)</li></ul>                                                                                                                                                                                                                                                                           |
| **Ports and VXCs** <br /><br /><InlineImage src="/images/icons/port.svg" alt="" height={32} /><br /><br /><InlineImage src="/images/icons/vxc.svg" alt="" height={32} /> | <ul><li>[Port or VXC is Down or Flapping](https://docs.megaport.com/troubleshooting/port/down/)</li><li>[Port Latency](https://docs.megaport.com/troubleshooting/port/latency/)</li><li>[Port or VXC Packet Loss](https://docs.megaport.com/troubleshooting/port/packet-loss/)</li><li>[Throughput or Speed](https://docs.megaport.com/troubleshooting/port/speed/)</li><li>[VXC Connectivity](https://docs.megaport.com/troubleshooting/port/vxc-connection/)</li></ul> |
| **MCR** <br /><br /><InlineImage src="/images/icons/mcr.svg" alt="" height={32} />                                                                                       | <ul><li>[MCR is Down or Unavailable](https://docs.megaport.com/troubleshooting/mcr/down/)</li><li>[MCR Routing](https://docs.megaport.com/troubleshooting/mcr/routing/)</li><li>[MCR BGP Session Down](https://docs.megaport.com/troubleshooting/mcr/bgp/)</li><li>[Other MCR](https://docs.megaport.com/troubleshooting/mcr/other/)</li></ul>                                                                                                                           |
| **MVE** <br /><br /><InlineImage src="/images/icons/mve.svg" alt="" height={32} />                                                                                       | <ul><li>[MVE is Down or Unavailable](https://docs.megaport.com/troubleshooting/mve/down/)</li><li>[MVE Internet Connectivity](https://docs.megaport.com/troubleshooting/mve/internet/)</li><li>[SD-WAN Management Connectivity](https://docs.megaport.com/troubleshooting/mve/sd-wan-manager/)</li></ul>                                                                                                                                                                 |
| **IX** <br /><br /><InlineImage src="/images/icons/ix.svg" alt="" height={32} />                                                                                         | <ul><li>[IX Connectivity](https://docs.megaport.com/troubleshooting/ix/connectivity/)</li><li>[IX BGP Routing](https://docs.megaport.com/troubleshooting/ix/bgp-routing/)</li><li>[IX BGP Session Down](https://docs.megaport.com/troubleshooting/ix/bgp-session/)</li></ul>                                                                                                                                                                                             |
| **Cloud** <br /><br /><InlineImage src="/images/icons/clouds.svg" alt="" height={32} />                                                                                  | <ul><li>[Address Space for Cloud Service Provider Peering](https://docs.megaport.com/troubleshooting/cloud/csp-address-space/)</li><li>[Insufficient Capacity for ExpressRoute Circuit](https://docs.megaport.com/troubleshooting/cloud/expressroute-capacity/)</li></ul>                                                                                                                                                                                                |
| **API**                                                                                                                                                                  | <ul><li>[Troubleshooting the API](https://docs.megaport.com/troubleshooting/api/)</li></ul>                                                                                                                                                                                                                                                                                                                                                                              |
| **Next Steps**                                                                                                                                                           | <ul><li>[Testing in the Staging Environment](https://docs.megaport.com/troubleshooting/staging/)</li><li>[Next Steps - Contacting Support](https://docs.megaport.com/troubleshooting/next-steps/)</li><li>[Providing Debug Information for Faster Support](https://docs.megaport.com/troubleshooting/debug/)</li></ul>                                                                                                                                                   |

## Quick Tip Videos

<Video url="https://youtu.be/g9mLuZPFwUs" text="How to Check the Service Status" duration="1:41" />

<Video url="https://youtu.be/rJU3yjCEn-o" text="How to Check the Port Status" duration="1:02" />

<Video url="https://youtu.be/z7EBbhKV8pA" text="How to Check the MCR Status" duration="1:05" />

<Video url="https://youtu.be/rDRe9sWKaPs" text="How to Check the MVE Status" duration="1:07" />

<Video url="https://youtu.be/XSNm5q3d3n0" text="How to Check the Network Latency" duration="1:23" />

## Helpful tools

* [ping](https://en.wikipedia.org/wiki/Ping_\(networking_utility\))
* [traceroute](https://www.fortinet.com/resources/cyberglossary/traceroutes)
* [packet capture](https://www.thousandeyes.com/learning/glossary/packet-capture)