> ## Documentation Index
> Fetch the complete documentation index at: https://docs.megaport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions (FAQs)

> This help topic provides questions about and answers for Megaport Partner Portal.

export const Anchor = ({name}) => {
  const errorPrefix = '\x1b[31;1;4mERROR\x1b[0m: Anchor -';
  if (name === undefined || name === null || name === 'undefined') {
    console.error(`${errorPrefix} \`name\` must have a value — rendering an empty string instead`);
    return <></>;
  }
  const raw = typeof name === 'string' ? name : JSON.stringify(name);
  const id = raw.replace(/\s+/g, '-').replace(/[^A-Za-z0-9_-]/g, '').replace(/-+/g, '-').replace(/^-+|-+$/g, '');
  if (!id) {
    console.error(`${errorPrefix} \`name\` "${name}" sanitizes to an empty id — rendering an empty string instead`);
    return <></>;
  }
  return <a style={{
    scrollMarginTop: 'var(--scroll-mt)'
  }} id={id}></a>;
};

See these FAQs for common questions, suggestions, and resolutions.

<Anchor name="more-than-one" />

### Is there more than one level of managed account?

No, a partner account can have multiple managed accounts but a managed account cannot have its own managed accounts. For more information, see [Partner Program Account Hierarchy](/partners/acct-hierarchy).

<Anchor name="direct-bill" />

### Does a managed account receive a bill directly from Megaport?

No, managed account invoices are collated and billed to the partner account.

<Anchor name="account-access" />

### Does an end customer have access to their managed account?

Yes, if the partner has segregated the services into a separate managed account then they can create a [user role](/partners/account/profiles) that provides access for the end customer.

<Anchor name="managed-access-partner" />

### Can an end customer in a managed account access the partner account?

No, a managed account user can only access their own account and not log in upwards to the partner account or laterally to other managed accounts not owned by the end customer.

<Anchor name="associate" />

### Does a managed account user have permission to associate with a reseller?

Yes, you can move between a partner reseller account and a managed account with approval from all parties (Megaport, the partner, and the end customer).

<Anchor name="billing-details" />

### Can a managed user change the company name or billing market information?

No, only a partner account user can change the company name or managed account billing details.