> ## Documentation Index
> Fetch the complete documentation index at: https://docs.megaport.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Terminating a Megaport Internet Connection

> This help topic describes how to terminate a Megaport Internet Connection directly from the Megaport Portal.

export const Image = ({src, alt = '', caption, width, height, shadow}) => {
  const errorPrefix = '\x1b[31;1;4mERROR\x1b[0m: Image -';
  if (typeof src !== 'string') {
    src = String(src);
  }
  if (!src || src === 'undefined') {
    console.error(`${errorPrefix} \`src\` is required — rendering an empty string instead`);
    return <></>;
  }
  const img = <img className={['mega-image-style', shadow ? 'shadow' : ''].join(' ')} src={src} alt={alt} width={width} height={height} style={{
    display: 'block'
  }} />;
  return caption ? <figure>
      {img}
      <figcaption style={{
    textAlign: 'center',
    width
  }}>{caption}</figcaption>
    </figure> : img;
};

export const Link = ({href, children}) => {
  const errorPrefix = '\x1b[31;1;4mERROR\x1b[0m: Link -';
  if (typeof href !== 'string') {
    href = String(href);
  }
  if (!href || href === 'undefined') {
    console.error(`${errorPrefix} the \`href\` property is required — rendering an empty string instead`);
    return <></>;
  }
  if (href.includes('{') || href.toUpperCase().includes('%7B')) {
    console.error(`${errorPrefix} could not resolve a variable in href "${href}" — rendering an empty string instead`);
    return <></>;
  }
  const isExternal = (/^https?:\/\//).test(href);
  return <a href={href} className="link" target={isExternal ? '_blank' : undefined} rel={isExternal ? 'noreferrer' : undefined}>
      {children ?? href}
      {isExternal && <span className="sr-only"> (opens in a new tab)</span>}
    </a>;
};

You can terminate a Megaport Internet connection directly from the Megaport Portal.

Megaport Internet connections can be individually terminated or are automatically terminated as part of terminating the attached Port, MCR, MVE, or NAT Gateway.

Terminating a Megaport Internet connection on a contract term will result in an early termination fee (ETF) equivalent to 100% of the remainder of the term. For more information about Megaport Internet contract terms, see [Megaport Internet Pricing and Contract Terms](/finance/megaport-internet-pricing/).

You can waive the ETF yourself by ordering an eligible replacement service. For more information, see [Managing Early Termination Fees (ETF Management)](/finance/etf-management).

**To terminate a Megaport Internet connection**

1. In the <Link href="https://portal.megaport.com">Megaport Portal</Link>, go to the **Services** page.

2. Click the trash icon next to the Megaport Internet connection you want to terminate.

   <Image src="/images/connections/delete-vxc.png" alt="Delete Megaport Internet connection icon" shadow={true} width={250} />

   The Terminate Services window appears. Early termination fees will be shown here, if applicable.

   <Image src="/images/megaport-internet/delete-internet-cancel-reason.png" alt="Delete Megaport Internet Terminate Services window" shadow={true} width={600} />

3. In the **Cancellation Reason** drop-down list, select the reason that you are terminating the connection. We use this information to help us improve your customer experience.

   These options are available:

   * Moving to a Cloud-Native Solution
   * Changing Data Centers
   * Ordered in Error or Reordering
   * Proof of Concept / Test
   * Project Ended
   * Switching to Alternative Provider
   * Pricing
   * Product Performance
   * Reason not Listed

   <Note>
     - **Ordered in Error or Reordering** should be selected if you have upgraded or downgraded the service speed and re-ordered.
     - **Reason not Listed** should be selected to specify a different reason to those listed. Use the free text field to explain the reason for terminating the service. This field has a maximum of 400 characters.
     - You can also provide additional details in the free text field for any of the cancellation reasons.
   </Note>

4. Click **Yes, Terminate Service** to confirm the connection termination, or click **No, Keep Services** to cancel.\
   The Megaport Internet connection is deleted from the Megaport network.