Monitoring Services

This topic describes how to view service logs and usage reports for a Port, Virtual Cross Connect (VXC), or Internet Exchange (IX) in the Megaport Portal. These detailed logs and reports help you monitor connections, evaluate performance, and troubleshoot issues with your Megaport services.

This topic also describes how to view usage-based billing details for VXCs and IXs on the Connection Details page.

Megaport offers a public API that you can use to access the services available through the service logs and usage reports. To view the API documentation, go to dev.megaport.com.

Viewing service logs

Viewing the Service Logs is a simple way to monitor the activity and performance of your Megaport services. For example, you can view the status of a Megaport or if a BGP session is down on a VXC or IX.

Megaport starts reporting metrics as soon as the service is live in the Megaport Portal. A Port’s Billing Graph starts reporting metrics either when it goes live, or 14 days after it is configured. For details on billing and Port contracts, see Port Contract Terms.

To view service logs for a Megaport

  1. Log in to the Megaport Portal and choose Services.
  2. Click the gear icon next to the Port.
    Megaport gear icon
  3. On the Port Details page, click Logs.
    Logs icon
    The Service Logs page appears.
    Service Logs page
    A green check mark indicates that the service is running. A yellow warning icon indicates that there is a potential issue with the service.

To view service logs for a VXC or IX

  1. Log in to the Megaport Portal and choose Services.
  2. Click the gear icon next to the VXC or IX.
    VXC gear icon
  3. On the Connection Details page, click Logs.
    Logs icon
    The Service Logs page appears. The most recent log events are listed first.
    Service Logs page
    A green check mark indicates that the service is running as expected, or shows a non-critical event such as a change in speed. A yellow warning icon indicates that there is an event that requires attention.

Viewing usage details

The Service Graph provides helpful information such as errors, optical signal levels, and inbound/outbound packets. The graph is also useful for comparing monthly usage on a Port.

Note

The Service Graph is updated every 5 minutes.

To view usage details for a Port

  1. Log in to the Megaport Portal and choose Services.
  2. Click the gear icon next to the Port.
    Port gear icon
  3. On the Port Details page, click Usage.
    Usage icon
    The Service Graph page appears, showing traffic by default.
    Service Graph page
  4. To change the time interval, select a time range from the Date Range drop-down list.
    You can view details from the last 12 hours, 24 hours, 7 days, or 4 weeks. The default time range is the last 24 hours.
  5. Select a metric from the drop-down list to view usage details.
    You can view a graph for one metric at a time.

    Metric Description
    Errors Errors/second - Rate of incoming and outgoing errors, measured in errors per second.
    Optical Optical signal levels for the Port, measured in decibel milliwatts. This metric is useful for measuring any signal loss over the connection.
    Tx Power dBm - Light level transmitted.
    Rx Power dBm - Light level received.
    Packets In pps - Incoming packet rate to the Port, measured in packets per second
    Out pps - Outbound packet rate from the Port, measured in packets per second.
    Traffic In Mbps - Number of inbound Megabytes per second.
    Out Mbps - Number of outbound Megabytes per second.
    Configured Speed Mbps - Configured speed of the Port, in Megabytes per second.

    You can customize the graph by selecting or deselecting the checkbox for metric details to show or hide data.

    To zoom to a particular area of the graph, place the mouse pointer over the graph, and then click and hold the left mouse button. Move the mouse left or right and release the left mouse button to zoom in. To return to the default view, double-click the graph.

    Use the mouse to hover over a specific data point to see the values and exact time stamp.

  6. Click UTC or your local time zone to change the time zone.

To view usage details for a VXC or IX

  1. Log in to the Megaport Portal and choose Services.
  2. Click the gear icon next to the VXC or IX.
    VXC gear icon
  3. On the Connection Details page, click Usage.
    Usage icon
    The Service Graph page appears.
    VXC Packets Graph


  4. To change the time interval, select a time range from the Date Range drop-down list.
    You can view details from the last 12 hours, 24 hours, 7 days, or 4 weeks. The default time range is the last 24 hours.
  5. Select Packets or Traffic from the Metrics drop-down list.

    Metric Description
    Packets In pps - Incoming packet rate to the A-End or B-End VXC, measured in packets per second.
    Out pps - Outbound packet rate from the A-End or B-End VXC, measured in packets per second.
    Traffic In Mbps - Number of inbound Megabytes per second.
    Out Mbps - Number of outbound Megabytes per second.
    Configured Speed Mbps - Configured speed of the VXC.

    You can customize the graph by selecting or deselecting the checkbox for metric details to show or hide data.

    To zoom to a particular area of the graph, place the mouse pointer over the graph, and then click and hold the left mouse button. Move the mouse left or right and release the left mouse button to zoom in. To return to the default view, double-click the graph.

    Use the mouse to hover over a specific data point to see the values and exact time stamp.

  6. For VXCs, select the A-End (the Port) or B-End (the destination) of the VXC from the Source drop-down list.

    On a VXC, you can view graphs from the A-End or B-End perspective. By default, the VXC Service Graph displays the in and out details from the perspective of the end you are viewing. In an Internet Exchange Service Graph you are simply connecting to that IX, so you can only view graphs for the A-End.

For information on how to view billing details for a VXC or IX, see Viewing Billing Details.


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