> ## Documentation Index > Fetch the complete documentation index at: https://docs.megaport.com/llms.txt > Use this file to discover all available pages before exploring further. # Monitoring Service Status with the API > This help topic describes how to use the Megaport API to monitor the status of Megaport services. export const Video = ({url, text, duration, description}) => { const errorPrefix = '\x1b[31;1;4mERROR\x1b[0m: Video -'; if (typeof url !== 'string') { url = String(url); } if (typeof text !== 'string') { text = String(text); } if (!url || url === 'undefined') { console.error(`${errorPrefix} the \`url\` property is required — rendering an empty string instead`); return <>; } if (!text || text === 'undefined') { console.error(`${errorPrefix} the \`text\` property is required — rendering an empty string instead`); return <>; } const youtubeIconMask = "url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 576 512'%3E%3Cpath d='M549.7 124.1c-6.3-23.7-24.8-42.3-48.3-48.6C458.8 64 288 64 288 64S117.2 64 74.6 75.5c-23.5 6.3-42 24.9-48.3 48.6-11.4 42.9-11.4 132.3-11.4 132.3s0 89.4 11.4 132.3c6.3 23.7 24.8 41.5 48.3 47.8C117.2 448 288 448 288 448s170.8 0 213.4-11.5c23.5-6.3 42-24.2 48.3-47.8 11.4-42.9 11.4-132.3 11.4-132.3s0-89.4-11.4-132.3zM232 336V176l142.7 80z'/%3E%3C/svg%3E\")"; return
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; }; You can retrieve the status of any Megaport service (such as Port, VXC, MCR, or MVE) with this request available in the Product Details folder of the Postman collection: ```http theme={"theme":{"light":"github-light-high-contrast","dark":"github-dark-high-contrast"}} GET {baseUrl}/v2/product/{productUid} ``` The response includes the provisioning status of the service in the `provisioningStatus` field. The `provisioningStatus` field can have the following values: | Provisioning Status | Description | Port | MCR, MVE, or
NAT Gateway | MegaIX,
Megaport Internet,
Megaport Marketplace,
or other VXC connections | | :--------------------------- | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------- | :--------------------------------------------------------------------------------------------------------- | :--------------------------------------------------------------------------------------------- | | NEW | Only for preordering Ports. This status indicates the service order has been accepted and is waiting on the infrastructure to be available. | This status applies to Port preorders only.
The Port cannot accept any connections (such as a VXC) and is not billed. | N/A | N/A | | DESIGN | The service has been added, but has not been ordered or deployed. | | | | | DEPLOYABLE | The service order has been confirmed and is waiting for deployment. Services are typically in this state for 1-2 minutes. | | | | | CONFIGURED | The deployment has completed and the service is configured on the network. | | | | | LIVE | The meaning of this status depends on the product. | The service has been detected as live on the network. Light has been detected on the Port, meaning a Cross Connect has been attached and the Port activated. | The transition from CONFIGURED to LIVE is instantaneous. | The transition from CONFIGURED to LIVE is instantaneous. | | CANCELLED, CANCELLED\_PARENT | Termination of the service has been requested. Services are typically in this state for 1-2 minutes. | You can terminate Ports directly and they remain in this state for up to 2 minutes. | You can terminate MCRs, MVEs, and NAT Gateways directly and they remain in this state for up to 2 minutes. | You can terminate VXCs directly or by terminating the attached Port, MCR, MVE, or NAT Gateway. | | DECOMMISSIONED | The service has been decommissioned from the network. The service is billed only for the time that it was in use before it was decommissioned. Products on a term will incur early termination fees (ETF). | | | | | FAILED | The service could not be deployed and is not in the deployment queue. | | | | Additionally, the response to the `/v2/product/` endpoint for any Megaport service includes the current status of the service. The status in the root level `up` parameter indicates if the service is up (a value of true) or down (a value of false). This example shows the `up` parameter for a VXC. ```json {56} theme={"theme":{"light":"github-light-high-contrast","dark":"github-dark-high-contrast"}} { "message": "Found Product 9fbc4f9e-5f59-458e-bb95-6633e77ab121", "terms": "This data is subject to the Acceptable Use Policy https://www.megaport.com/legal/acceptable-use-policy", "data": { "productId": 220451, "productUid": "9fbc4f9e-5f59-458e-bb95-6633e77ab121", "productName": "WEST AWS", "secondaryName": null, "productType": "VXC", "rateLimit": 50, "maximumRate": 10000, "distanceBand": "METRO", "provisioningStatus": "LIVE", "usageAlgorithm": "POST_PAID_VARIABLE", "createdBy": "cb9c4d7e-4cd2-4f6b-4f4e-89ab263e57e4", "liveDate": 1733253865042, "createDate": 1733253767229, "resources": { "csp_connection": { "bandwidth": 50, "connectType": "AWSHC", "resource_name": "b_csp_connection", "resource_type": "csp_connection", "name": "WEST AWS", "ownerAccount": "206049248854", "bandwidths": [ 50 ], "connectionId": "dxcon-fftxgi4j" }, "vll": { "a_vlan": 2612, "b_vlan": 2612, "rate_limit_mbps": 50, "resource_name": "vll", "resource_type": "vll", "up": 1, "shutdown": false } }, "vxcApproval": { "status": null, "message": null, "uid": null, "type": null, "newSpeed": null }, "contractStartDate": 1733253865055, "contractEndDate": 1735912800000, "contractTermMonths": 12, "companyUid": "160408ae-01e4-4cb9-8d57-03a147bd47a8", "companyName": "Megaport Test", "locked": false, "adminLocked": false, "attributeTags": {}, "up": true, "shutdown": false, "cancelable": true, "aEnd": { "ownerUid": "160408ae-01e4-4cb9-8d57-03a147bd47a8", "productUid": "21be60a4-14c8-454f-9636-c6a4ad9f8447", "productName": "ZW TEST", "locationId": 147, "location": "CyrusOne Chandler", "locationDetail": { "name": "CyrusOne Chandler", "city": "Phoenix", "metro": "Phoenix", "country": "USA" }, "vlan": 2612, "innerVlan": null, "secondaryName": null, "connectType": "DEFAULT", "diversityZone": "red" }, "bEnd": { "ownerUid": "605cb840-dfb4-4a05-a171-8bf17757b4a2", "productUid": "d2b92be4-d85c-4ae5-b511-37c1cfe6e146", "productName": "US West (N. California) (us-west-1)", "locationId": 370, "location": "PhoenixNAP", "locationDetail": { "name": "PhoenixNAP", "city": "Phoenix", "metro": "Phoenix", "country": "USA" }, "vlan": 2612, "innerVlan": null, "secondaryName": null, "connectType": "AWSHC", "diversityZone": "red" } } } ``` ## Helpful references